I think we have all had some kind of experiance in the club shop some time or other!!
Some people are cool under preasure and can problem solve no problem,others may get kind of flustered and dont quit know how to deal with a situation!
i always find chris the biggish guy in the shop very helpfull he wont let you walk away untill you are happy kind of thing!
some of the younger girls in the shop tend to stare at you and go red when you ask a certain question!!
But they are quite right a season ticket is required when purchasing anything in the club shop,its just about the way you go about telling people that really matters!.Has for the traffic in and around the town,well its like that every bloody day of the week...

I have never had a problem with any member of staff in the club shop and Julie the "MILF"

as she has been called on here in the past much to her annoyance is always more than helpful,and a real looker as well! Remember the rules of purchase in the shop are set by the club not the staff. I have witnessed the staff subjected to terrible treatment from members of the public in the shop. If you treat them with respect and are polite to them then you will find them helpful. If you are going to go into the shop and rant about how long it has taken you to get there(no fault of the shop staff that,is it?)and you don't have the required documentation to make a purchase then who REALLY is at fault here????????

Really? What type of questions have you been asking them? LOL.

Don't get me started on the club shop tend to send the missus for anythin from
Now on thinkin of buying merchandise from asda or something

General service in there is always up and down, from my past experiences they have pretty ordinary especially when you compare the quality of customer service you get in other areas of retail or supermarkets these days.

<richard keys smiley>

Within the season ticket you returned did it by chance make reference to having to remove the voucher for free away tickets in the presence of the person issuing the voucher? I would guess by chance it did.

Surely you can see the potential for fraudalent mis-use of these free ticket vouchers so the more their issue is policed the better for me.

Clubshop strikes again


They are only doing their job bless 'em and i wouldn't think it pays that well.

What other areas do you get decent service in ...? we dont do customer service in this country...?

I shopped in the Co-op on Holes Lane Woolston a couple of Weeks ago and not once throughought the whole transaction did the till operator say one single word or even remotely acknowledge my presence.

it happens all over unfortunately the pleasant shop assistants are few and far between....

I have always been dealt with fine in the shop, as has my daughter and her mates. The only problems we have ever had is in relation to the items themselves rather than the purchases and these were sorted out without issue.

Slightly off topic but have been told that the issue about vouchers being detached from season tickets WILL be more strictly enforced at the turnstiles this season. If you aint got the full season ticket, you aint getting in.

They have said that for ages. Don't see why it just gives clumsy people like me the chance to lose my season ticket.

I thought I was on RedVee for a minute then

We have a similar thread about our club shop which is numerous pages long. lol

Dont forget this year if you dont rip the ticket out of the book in front of the turnstyle person you wont be allowed in. No book no entrance, you have been warned.!!!!

Good post. I'm not criticising Wolfware - usually fine with me when I go in (funnily enough I'm always fine with them first) - but then it depends what you are expecting. It's a shop. Not a first class hospitality lounge. So if you go in with reasonable expectations and behave reasonably yourself, you shouldn't be disapointed. I've some shocking behaviour from customers in there.

Doesn't actually say that on the ticket, I don't think anyway.

Every other week last year I went into the shop to buy away tickets, I was told every time that I'd be asked for my student ID at the turnstile, never happened.

More recently I rang the shop regarding the state of my home shirt from last year, all the adverts are faded and peeling away, apparently we are now sponsored by the University of Chest. The supervisor was unbelievably rude down the phone, telling me it was 'the law' that I couldn't swap it, despite as a Law student me being able to quote the real legislation. In the end I gave up as I was getting nowhere and close to losing my temper, I couldn't believe the way I was spoken to after having spent so much money in that shop.

2 day customer service training course is needed methinks.

the retail director is shocking and the attitude of some staff seems to stem from him, i know last year i emailed him and andy gatcliffe about my home tops state, the retail director emailed me back saying that if i brought it in he would swap it.

When i got there he deneied this so i produced the email on my phone and he started stating the sale of goods act INCORRECTLY, in the end i left the top with him and he rang me ten minutes later and said i could swap it and to come back.

At the time he stated hed be embarrassed to wear anything with warrington on it, to me if you cant have a pride in what your selling or the business your operating then it will deffinatley make for a disater.

the staff in the shop are fine and they are only doing what theyre told but the main bloke is an absolute joke and needs some serious training or a demotion.

and what response did you get from mr gatcliffe?

I've never had a problem in the shop, maybe because I know Julie. I'll let her know people on here see her as a MILF. I think she'll find it quite funny.

I can only speak from my own experience of the club shop, ive never had a problem with the staff, the girls always seem to serve you with a friendly smile.

As for the shop itself, ive been dissapointed at times throughout the year when their has been very little choice in adult sizes, take wembley last year as an example. Their were thousands of fans queing up outside for wembley tickets with cash burning a hole in their pockets, they had virtually nothing in the way of clothing in adult sizes, no training range t-shirts or polos at all, very few replica tops and the ones they did have were small sizes. That was a great oppertunity for the club shop to cash in on wembley by selling lots of merchandise but from what i saw they didn`t make the most of it.

I was told I had an 'uplifting personality' when I worked at Tesco on the tills, and even received a later positive comment, saying I went 'above and beyond the expected level of customer service'. To be honest, all I did was explain how to use a coupon. Frightening that people were on the verge of releasing themselves after somebody supplied them with common sense.

This.

My dad went to get a ticket last week for the St Helens game and she did the same thing to him. A 70yr old man who was life member season ticket holder and watched his team for 52yrs. SHOCKING

Don't mean this to be funny or pedantic but if your Dad was told the week before to bring his full booklet then wouldn't it make sense based on this experience to take your booklet when you went in? Sounds like you went in expecting to be told you needed your booklet choosing to show your objection because you didn't agree to it. The staff don't stand a chance if customers are deliberately being arkward.

Never had a problem in the shop they do a sometimes difficult job dealing with the public on not a fantastic wage.