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| Eels vs Raiders the only match this weekend, instead of another NRL match Setanta opted to show 2 AFL games.
boo
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| We need to show the ludicrous response letter to crucrucrusaders to higher Setanta authorities, to show them what morons they have on staff.
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| I only renewed my subscription last week after a couple of years to find on week 2 I have one live game.
I have emailed them with my complaint/cancellation and also will be contacting offcom, as I renewed with the guarantee of 2/3 live games a weekend.
I know I shouldn't have renewed but I need my fix !!! I awiat their five day response which will be the same as last time I cancelled ie they have magners rugby or aussie rules or something..
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| Same reply I had, except it was NFL all the way through.
ESPN has NFL rights in most of our territories, but unfortunately we do not have rights for games and highlights in certain countries that receive the version of ESPN available in UK, Ireland, Italy, Greece, Turkey and the Nordic countries and several other Eastern European territories. We are always speaking with the NFL about expanding our coverage, but the NFL has rights agreements in place across Europe that prohibit some of our negotiations from progressing until such rights deals expire.
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| Quote ="Salford red all over"I only renewed my subscription last week after a couple of years to find on week 2 I have one live game.
I have emailed them with my complaint/cancellation and also will be contacting offcom, as I renewed with the guarantee of 2/3 live games a weekend.
I know I shouldn't have renewed but I need my fix !!! I awiat their five day response which will be the same as last time I cancelled ie they have magners rugby or aussie rules or something..'"
Pretty much what i put in my email. By them now only showing one game a week , Does this render my contract void ? As I'm a new customer and have to subscribe to Setanta for at least three months .
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| Quote ="dally messenger"so basically you are asking an aussie for more info on SL.
if i do find that link since you are too lazy too look, whats in it for me.
like i said before, an aussie having to tell poms about his own domestic RL competition is very embarrasing'"
so you want me to look for links and facts to back up your claims?
jog on petal
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| Quote ="Mr Sheen"Same reply I had, except it was NFL all the way through.
ESPN has NFL rights in most of our territories, but unfortunately we do not have rights for games and highlights in certain countries that receive the version of ESPN available in UK, Ireland, Italy, Greece, Turkey and the Nordic countries and several other Eastern European territories. We are always speaking with the NFL about expanding our coverage, but the NFL has rights agreements in place across Europe that prohibit some of our negotiations from progressing until such rights deals expire.'"
just got my reply today with same rubbish in it, except NRL in first line. it is pretty ridiculus that they have bought the rights to live games and dont show them live or on delayed broadcast. clearly whoever wrote the reply needs to revisit primary school and learn the difference between R and F
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| Quote ="stew88_RL"just got my reply today with same rubbish in it, except NRL in first line. it is pretty ridiculus that they have bought the rights to live games and dont show them live or on delayed broadcast. clearly whoever wrote the reply needs to revisit primary school and learn the difference between R and F'"
More to the point, we read 3 identical (automated) responses instead of answering our own individual e-mails. So they have a set response whenever anyone complains about NFL and say "send em that, it'll do"
Pathetic Setanta, I hope they go bust.
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| Quote ="Alice's Phallus"
The most exciting teams to watch in the NRL this year are Brisbane Broncos (Lockyer, Hunt and Folau), North Queensland Cowboys (Bowen and Thurston), NZ Warriors (McKinnon, Tate, Ropati, "The Beast" Vatuvei, and Stacey Jones), Melbourne Storm (Inglis, Smith, Cronk and Slater), Canterbury Bulldogs (El Mazri, Kimmorley and Idris), and West Tigers (Benji Marshall and Robbie Farah).
I suggest that we demand at least three games a week, at least two of them live, and that Brisbane, Nth Queensland, NZ, Melbourne, Canterbury and Wests Tigers games should figure strongly.'"
FYI
So far Setanta have shown the teams you suggested in weeks 1-2
Broncos twice
Storm once
Cowboys once
Bulldogs twice
Bulldogs exciting, Kimmorley/El Masri arent exciting players to watch... I'd rather a fair share of the teams anyway.
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| According to the listings I am looking at (from radiotimes.com), there's 1 live game this weekend (Storm v Titans Saturday morning), then 2 live games next weekend 10th & 11th April, teams as yet unspecified.
Where did this statement about only 1 game to be shown? Is it someone on here going off on one on the basis of 1 week's listings and assuming a pattern? Surely not
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| Quote ="bikerpie"According to the listings I am looking at (from radiotimes.com), there's 1 live game this weekend (Storm v Titans Saturday morning), then 2 live games next weekend 10th & 11th April, teams as yet unspecified.
Where did this statement about only 1 game to be shown? Is it someone on here going off on one on the basis of 1 week's listings and assuming a pattern? Surely not
'"
How about looking [url=http://www.setanta.com/uk/TV-Listings/here[/url, Setanta's own listings.
HTH
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| I've all sorts of trouble when asking about the scheduling of the NRL, 9 times out of 10 I seem to get through to an Indian call centre.
First call, I was told about NFL, then magners league. Eventually they said they don't show NRL.
Second Call, after not understanding "NRL" i said "Australian Rugby League"...the reply was "yes we have magners league". This went on 3 times before I gave up and tried again another day.
Third call, speak to an Irish bloke who answered my original question. Finally!!
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| Quote ="Alice's Phallus"The letter cited above shows that the customer relations section of Setanta is staffed by morons. What hope do we have?
Just in case anyone gets through to a representative with minimum competence:
The most exciting teams to watch in the NRL this year are Brisbane Broncos (Lockyer, Hunt and Folau), North Queensland Cowboys (Bowen and Thurston), NZ Warriors (McKinnon, Tate, Ropati, "The Beast" Vatuvei, and Stacey Jones), Melbourne Storm (Inglis, Smith, Cronk and Slater), Canterbury Bulldogs (El Mazri, Kimmorley and Idris), and West Tigers (Benji Marshall and Robbie Farah).
Yet how often does Setanta show them? They prefer to show us pablum. Imagine if all Sky matches never included Leeds or St Helens? Apparently the Setanta idea of a good match is something that resembles Hurling. The moron who answers crucrucrusaders may not even know the difference between Hurling and NFL, let alone between NFL and NRL. No wonder they are going broke!
I suggest that we demand at least three games a week, at least two of them live, and that Brisbane, Nth Queensland, NZ, Melbourne, Canterbury and Wests Tigers games should figure strongly.'"
Why do people come on here and show off what they know about the NRL. Especially when you can't spell El Masri! He's only the competitions top points scorer ever though I suppose. Also, those teams are your personal preferances. Why should those teams be on more than Gold Coast, Penrith and Canberra for example. We are lucky to get ANY NRL in the UK to be honest, Sky dumped it because it was so unpopular. Be grateful.
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| Quote ="Mark_W"More to the point, we read 3 identical (automated) responses instead of answering our own individual e-mails. So they have a set response whenever anyone complains about NFL and say "send em that, it'll do"
:9htm90azPathetic Setanta, I hope they go bust.[/
Rather have no games than one would you?
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| Quote ="greg th wire"Why do people come on here and show off what they know about the NRL. Especially when you can't spell El Masri! He's only the competitions top points scorer ever though I suppose. Also, those teams are your personal preferances. Why should those teams be on more than Gold Coast, Penrith and Canberra for example. We are lucky to get ANY NRL in the UK to be honest, Sky dumped it because it was so unpopular. Be grateful.'"
No they didn't dump it, they got out bid by Setanta, Sky were willing to pay a maximum price and Setanta were prepared to pay more. The same happened with one of the Premiership Football contacts, sky will sooner lose it than pay over the odds. Its seen as a long term business strategy, be prepared to lose some sporting events in the short term, let a weaker rival pay over the odds. No wonder Setanta are finding things difficult in the present economic climate when they are paying over the odds for rights to some of the sporting events they show.
Next season don't be surprised to see it back on Sky.
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| Quote ="greg th wire"Rather have no games than one would you?
.'"
nope. i'd rather see 2 or 3 on sky and not pay an extra £12.99
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| I got a personal call from setanta today (nothing to do with my email just a questionaire) as I'm a new victim.
I told the guy I would be cancelling if the NRL wasn't sorted, he agreed one game wasn't right and would voice my concerns.
I felt better anyway, now I await my "nfl" email
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| My reply:
Quote ="Customer Service lady at Setanta"Thank you for your e-mail dated 25 March 2009.
As it still clearly states on our website we broadcast a minimum of 2 LIVE matches per round of the regular season, plus the Semi-Finals, Finals & Grand Final as well as the State of Origin Matches.
As of yet we have no news of any reductions on NRL games. If you require further assistance please contact our Customer Services on 08712 00 33 22 one of my colleagues will be happy to help. We are open 7 days a week from 8am to 9pm.'"
If I was paying for Setanta I'd demand a refund. As it is, I get it courtesy of Virgin.
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| Quote ="Catalancs"so you want me to look for links and facts to back up your claims?
jog on petal'"
im just surprised you dont pay much attention here, especially as the thread was in the last month.
and its not as if SL is my domestic RL competition
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| Quote ="Catalancs"still no facts or links?
'"
Don't hold your breath - facts and Dally are not comfortable bed fellows
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| footy show on now
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| Have those who e-mailed in had a reply yet...I haven't after 9 days
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| I've not had a reply to email i sent earlier this week.
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| Quote ="Mark_W"Have those who e-mailed in had a reply yet...I haven't after 9 days'"
I got the standard reply of " Due to technical difficulties Blaa, Blaa, Blaa....They will be back to 2+ games in may.
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