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These are the relevant parts of Email received by a fellow Season Ticket Holder. To date I have had no communication,
"Supporters who purchased using a credit card are advised to secure a refund from their credit card provider, as many have already done, under the terms of their Consumer Credit protection.
We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value Season Tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 Membership, which included Merchandise offers, Gifts and discounted prices for Exclusive Events and supporters are urged to stress this to their Credit Card provider when claiming a refund. The current club will only be honouring the Ticket part of the 1863 Membership Package
The current club will confirm this if requested to do so.
A Voucher for £20.00 per adult Ticket and £5.00 per Concession Ticket will be issued to people who have already pre-purchased a season ticket for the 2017 season, to be used by Feb 4th The voucher can only be redeemed on Merchandise. Please note this also includes customers who have obtained a refund for the previously bought season ticket and are obtaining a new one.
For details of how to claim your money back from your credit card provider –
(Please see the links below or contact your credit card provider)
www.financial-ombudsman.org.uk/p ... k-payments
www.financial-ombudsman.org.uk/c ... complaints
Stand seats will be reserved for those fans repurchasing a 2017 season ticket, until that first home game of the season, when we face Rochdale on the 12th of February.
We would like to thank you again for your continued co-operation and understanding as we prepare for this exciting new ‘era for the club’."
I find some of this disturbing.
1. HMRC clearly did not fall for the argument that Membership was not a Season Ticket. I do not think this will be an easy argument to win but will try.
2. I purchased 7 tickets of various kinds. Assume I will get 7 vouchers sent to me,which must be delivered,distributed to the various people, and spent in shop by Saturday this week.Tight time scale.
3.Seats to be reserved until 12 Feb.Have had same seats for 11 seasons now. I know people who have been trying to get a CC refund for 7 weeks and still not succeeded. I will start process now but chances of all 7 claims being completed by a week on Sunday must be very remote.
All this after a blanket announcement that Season Tickets will be honoured. Well clearly only cash ones and clearly not the 7 I bought, and have bought for several seasons now.
I will try to get refunds, but if I fail it seems Club will actually not honour my purchase. In any event I cannot really see a decision in time to meet the deadlines at 2. and 3. above.
PS, neither of above links work. |
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These are the relevant parts of Email received by a fellow Season Ticket Holder. To date I have had no communication,
"Supporters who purchased using a credit card are advised to secure a refund from their credit card provider, as many have already done, under the terms of their Consumer Credit protection.
We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value Season Tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 Membership, which included Merchandise offers, Gifts and discounted prices for Exclusive Events and supporters are urged to stress this to their Credit Card provider when claiming a refund. The current club will only be honouring the Ticket part of the 1863 Membership Package
The current club will confirm this if requested to do so.
A Voucher for £20.00 per adult Ticket and £5.00 per Concession Ticket will be issued to people who have already pre-purchased a season ticket for the 2017 season, to be used by Feb 4th The voucher can only be redeemed on Merchandise. Please note this also includes customers who have obtained a refund for the previously bought season ticket and are obtaining a new one.
For details of how to claim your money back from your credit card provider –
(Please see the links below or contact your credit card provider)
www.financial-ombudsman.org.uk/p ... k-payments
www.financial-ombudsman.org.uk/c ... complaints
Stand seats will be reserved for those fans repurchasing a 2017 season ticket, until that first home game of the season, when we face Rochdale on the 12th of February.
We would like to thank you again for your continued co-operation and understanding as we prepare for this exciting new ‘era for the club’."
I find some of this disturbing.
1. HMRC clearly did not fall for the argument that Membership was not a Season Ticket. I do not think this will be an easy argument to win but will try.
2. I purchased 7 tickets of various kinds. Assume I will get 7 vouchers sent to me,which must be delivered,distributed to the various people, and spent in shop by Saturday this week.Tight time scale.
3.Seats to be reserved until 12 Feb.Have had same seats for 11 seasons now. I know people who have been trying to get a CC refund for 7 weeks and still not succeeded. I will start process now but chances of all 7 claims being completed by a week on Sunday must be very remote.
All this after a blanket announcement that Season Tickets will be honoured. Well clearly only cash ones and clearly not the 7 I bought, and have bought for several seasons now.
I will try to get refunds, but if I fail it seems Club will actually not honour my purchase. In any event I cannot really see a decision in time to meet the deadlines at 2. and 3. above.
PS, neither of above links work. | |
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Quote ="tackler thommo"These are the relevant parts of Email received by a fellow Season Ticket Holder. To date I have had no communication,
"Supporters who purchased using a credit card are advised to secure a refund from their credit card provider, as many have already done, under the terms of their Consumer Credit protection.
We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value Season Tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 Membership, which included Merchandise offers, Gifts and discounted prices for Exclusive Events and supporters are urged to stress this to their Credit Card provider when claiming a refund. The current club will only be honouring the Ticket part of the 1863 Membership Package
The current club will confirm this if requested to do so.
A Voucher for £20.00 per adult Ticket and £5.00 per Concession Ticket will be issued to people who have already pre-purchased a season ticket for the 2017 season, to be used by Feb 4th The voucher can only be redeemed on Merchandise. Please note this also includes customers who have obtained a refund for the previously bought season ticket and are obtaining a new one.
For details of how to claim your money back from your credit card provider –
(Please see the links below or contact your credit card provider)
www.financial-ombudsman.org.uk/p ... k-payments
www.financial-ombudsman.org.uk/c ... complaints
Stand seats will be reserved for those fans repurchasing a 2017 season ticket, until that first home game of the season, when we face Rochdale on the 12th of February.
We would like to thank you again for your continued co-operation and understanding as we prepare for this exciting new ‘era for the club’."
I find some of this disturbing.
1. HMRC clearly did not fall for the argument that Membership was not a Season Ticket. I do not think this will be an easy argument to win but will try.
2. I purchased 7 tickets of various kinds. Assume I will get 7 vouchers sent to me,which must be delivered,distributed to the various people, and spent in shop by Saturday this week.Tight time scale.
3.Seats to be reserved until 12 Feb.Have had same seats for 11 seasons now. I know people who have been trying to get a CC refund for 7 weeks and still not succeeded. I will start process now but chances of all 7 claims being completed by a week on Sunday must be very remote.
All this after a blanket announcement that Season Tickets will be honoured. Well clearly only cash ones and clearly not the 7 I bought, and have bought for several seasons now.
I will try to get refunds, but if I fail it seems Club will actually not honour my purchase. In any event I cannot really see a decision in time to meet the deadlines at 2. and 3. above.
PS, neither of above links work.'"
I also have been trying to get a refund but can't still don't have a phone number for the club so can't contact anyone. i'm starting to get very annoyed with the whole situation TBH.   |
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Quote ="tackler thommo"These are the relevant parts of Email received by a fellow Season Ticket Holder. To date I have had no communication,
"Supporters who purchased using a credit card are advised to secure a refund from their credit card provider, as many have already done, under the terms of their Consumer Credit protection.
We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value Season Tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 Membership, which included Merchandise offers, Gifts and discounted prices for Exclusive Events and supporters are urged to stress this to their Credit Card provider when claiming a refund. The current club will only be honouring the Ticket part of the 1863 Membership Package
The current club will confirm this if requested to do so.
A Voucher for £20.00 per adult Ticket and £5.00 per Concession Ticket will be issued to people who have already pre-purchased a season ticket for the 2017 season, to be used by Feb 4th The voucher can only be redeemed on Merchandise. Please note this also includes customers who have obtained a refund for the previously bought season ticket and are obtaining a new one.
For details of how to claim your money back from your credit card provider –
(Please see the links below or contact your credit card provider)
www.financial-ombudsman.org.uk/p ... k-payments
www.financial-ombudsman.org.uk/c ... complaints
Stand seats will be reserved for those fans repurchasing a 2017 season ticket, until that first home game of the season, when we face Rochdale on the 12th of February.
We would like to thank you again for your continued co-operation and understanding as we prepare for this exciting new ‘era for the club’."
I find some of this disturbing.
1. HMRC clearly did not fall for the argument that Membership was not a Season Ticket. I do not think this will be an easy argument to win but will try.
2. I purchased 7 tickets of various kinds. Assume I will get 7 vouchers sent to me,which must be delivered,distributed to the various people, and spent in shop by Saturday this week.Tight time scale.
3.Seats to be reserved until 12 Feb.Have had same seats for 11 seasons now. I know people who have been trying to get a CC refund for 7 weeks and still not succeeded. I will start process now but chances of all 7 claims being completed by a week on Sunday must be very remote.
All this after a blanket announcement that Season Tickets will be honoured. Well clearly only cash ones and clearly not the 7 I bought, and have bought for several seasons now.
I will try to get refunds, but if I fail it seems Club will actually not honour my purchase. In any event I cannot really see a decision in time to meet the deadlines at 2. and 3. above.
PS, neither of above links work.'"
I also have been trying to get a refund but can't still don't have a phone number for the club so can't contact anyone. i'm starting to get very annoyed with the whole situation TBH. | |
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The current club will only be honouring the Ticket part of the 1863 Membership Package
I took this to mean they are honouring all tickets, but if your credit card company accepts a claim the club gets money for Season Tickets.
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| Quote ="bulls2487"The current club will only be honouring the Ticket part of the 1863 Membership Package
I took this to mean they are honouring all tickets, but if your credit card company accepts a claim the club gets money for Season Tickets.'"
Read Club Email again - only Cash Paid 1863 Members being honoured.What if I dont get money back - I know people who have been trying since early Dec and have got nowhere. |
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| Quote ="bulls2487"The current club will only be honouring the Ticket part of the 1863 Membership Package
I took this to mean they are honouring all tickets, but if your credit card company accepts a claim the club gets money for Season Tickets.'"
makes sense from a clu point of view I suppose. club are advising people to reclaim for full value of membership then re-purchase the season ticket from club at new lower price. This has two advantages in that people get the difference in cost back and new club gets the season ticket portion of the money rather than it disappearing into the old club. £20 shop vouchers are just a sweetener as their basicaalyy giving old stock away in shop at moment and wouldnt have thought any of new stock would arrive before 4th feb deadline.
problem comes for those whose card companies either refuse to accept difference between a membership and a season ticket and also the sheer time it could drag out for before you see the refund. For a lot of people they cant afford to effectively shell out for seaon ticket twice even temporarily until card refund comes through. |
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| Quote ="tackler thommo"Read Club Email again - only Cash Paid 1863 Members being honoured.What if I dont get money back - I know people who have been trying since early Dec and have got nowhere.'"
Latest Tweet from the Bulls
eepurl.com/czPV9v
Credit Cards being accepted! |
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| Quote ="tackler thommo"Read Club Email again - only Cash Paid 1863 Members being honoured.What if I dont get money back - I know people who have been trying since early Dec and have got nowhere.'"
The email does not say cash only will be honoured.
It says cash only bring in proof of purchase and we will give you a new ticket.
Then says try to get a refund from your credit card provider as the 1863 membership is different to a Season Ticket. The current club is only honouring the season ticket part of the 1863 membership scheme. |
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| Quote ="bulls2487"The email does not say cash only will be honoured.
It says cash only bring in proof of purchase and we will give you a new ticket.
Then says try to get a refund from your credit card provider as the 1863 membership is different to a Season Ticket. The current club is only honouring the season ticket part of the 1863 membership scheme.'"
OK.Then please tell me where they say that they will honour Season Ticket bought via CC if CC Coy refuse refund. As far as I can see they do not address that situation and are therefore NOT apparently honouring all Season Ticket purchases. |
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I have to say I can't find it within myself to start criticising the new owners for the way they are handling the situation. They are caught between a rock and a hard place. Lots of us have lost money to the old company, not only on the memberships but with the pre-paid weekly lottery tickets which seem to have gone the same way as the memberships. Given a limited budget I would prefer the money to be spent improving the squad rather than giving me freebies. I realise that we all have different financial constrains but we're all old enough to get on with sorting ourselves out without whinging about it on here.
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The other issue to consider is that people who bought with a card could either have or still be able to claim all their money back, and then turn up to Odsal with their original receipt - thus gaining a completely free season ticket?
Not suggesting you'd do that Tommo - but the potential exists for some to do that.
I know its a right old pain but the ideal scenario would be for EVERYONE who bought via card to get their refund, and then go and use the money to be a season ticket - which would actually be cheaper, due to the lower prices. Thus, in theory, people would end up better off!
Easy for me to say, of course, I didn't even buy a ST this time around.
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| Quote ="tackler thommo"OK.Then please tell me where they say that they will honour Season Ticket bought via CC if CC Coy refuse refund. As far as I can see they do not address that situation and are therefore NOT apparently honouring all Season Ticket purchases.'"
Supporters who purchased using a credit card are advised to secure a refund from their credit card provider as many already have done, under their terms of consumer credit protection.
We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value season tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 membership which included merchandise offers, gifts and discounted prices for exclusive events and supporters are urged to stress this to their credit card provider when claiming a refund . The current club will only be honouring the ticket part of the 1863 membership package |
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Where does it say they arent honouring the tickets?. The last line as said previous says they will honour the tickets but not the extra benefits which is why they are advising you to claim a refund
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"We understand that some supporters have had difficulty in obtaining refunds on the basis that they are being offered equivalent value Season Tickets but this is not the case, as the packages being offered are not the same as previously offered by Bradford Bulls Northern Ltd. BBNL offered 1863 Membership, which included Merchandise offers, Gifts and discounted prices for Exclusive Events and supporters are urged to stress this to their Credit Card provider when claiming a refund. The current club will only be honouring the Ticket part of the 1863 Membership Package"
I read this as we'll honour your ticket but we still advise you to get a refund as you've paid for something slightly different with BBNL
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| Quote Please note this also includes customers who have obtained a refund for the previously bought season ticket and are obtaining a new one.'"
I admit it's not worded very well, but the above line makes it clear what they mean.
If you paid using a credit card, you need to get a refund and then buy a new season ticket. You do not get a refund AND a free season ticket from the new club! |
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| Quote ="Nothus"I admit it's not worded very well, but the above line makes it clear what they mean.
If you paid using a credit card, you need to get a refund and then buy a new season ticket. You do not get a refund AND a free season ticket from the new club!'"
See I read that as those customers also receive a £20 voucher. I'd expect any get a refund and then buy a new one to be a clear and standalone sentence not be a tag on to a voucher sentence.
They really need a decent copy writer as you rightly point out, it's far too ambiguous. |
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I have just rung my master card company and sent them the email the club sent me and they have refunded me straight away, they want to see a copy of the receipt the club gave me which i will email tonight
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| Quote ="bulls2487"Where does it say they aren't honoring the tickets?. The last line as said previous says they will honor the tickets but not the extra benefits which is why they are advising you to claim a refund'"
Ticket office today said they are NOT honoring tickets (with or without "benefits"icon_wink.gif bought with credit cards, so their statement that they would is a lie. When the statement was made there were no qualifying conditions placed on it as to the type of payment.
Do I buy a new ST and await a refund from the CC cos. What if they do not pay out for some reason. Can I afford to effectively buy the same ticket twice? and why should I have to?
The office suggested that whilst I am waiting for a refund I can pay on the gate. After paying on gate, £20 in my case, for 4/5 matches, will I have to pay full price for an ST for the rest of the season?
Could they not issue temporary ST for for us until the CC cos decide?
I asked if I would get a replacement ticket if the CC cos decided not to refund.. no answer.
The cc companies have 8 weeks to respond. This is not for a decision.. that takes longer - expect 12 weeks for actual money back.
Oh, and for those of you that have had a CC refund from your bank you might find that this is only temporary until a final decision is made and can be reversed
I have been a regular supporter from pre 1963, seen good and bad administrations, but this is probably most blatant lie I have ever come across.
I can not and will not support yet another administration that I do not trust.
Sad end to what has been a wonderful journey. |
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See the post above yours. It took one phone call and he got the refund no problem.
If anything, people who paid by CC are actually [ibetter off[/i than those who paid cash, because you now get a full refund of the old (higher) price and can repurchase the cheaper season ticket. It also sounds like you get £20 to spend in the club shop as well!
The club could not simply honour those who paid by CC on a like for like basis. Differing products, differing prices. I'm sure also that someone out there would have definitely claimed their free season ticket and then claimed a refund from their CC company on top. A sh*tty thing to do but you can bet your life somebody out there would have done it.
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| Quote ="bobsmyuncle"Ticket office today said they are NOT honoring tickets (with or without "benefits"icon_wink.gif bought with credit cards.'"
Has anyone queried debit cards? |
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| Quote ="Nothus"See the post above yours. It took one phone call and he got the refund no problem.
If anything, people who paid by CC are actually [ibetter off[/i than those who paid cash, because you now get a full refund of the old (higher) price and can repurchase the cheaper season ticket. It also sounds like you get £20 to spend in the club shop as well!
The club could not simply honour those who paid by CC on a like for like basis. Differing products, differing prices. I'm sure also that someone out there would have definitely claimed their free season ticket and then claimed a refund from their CC company on top. A sh*tty thing to do but you can bet your life somebody out there would have done it.'"
Pie in the sky for lots of us I think Nothus. See my original post - people been waiting 7 weeks and no refund, letters going back and forth. RickyF1 got lucky - so far.
It is a fact that two bodies of 1863 Members are being treated completely differently. i will buy replacement tickets because all my family want to see our team. I MAY get a CC refund, if so great. If not, I am out of pocket despite original Club statement about honouring tickets.
Still no Email from Club to me so perhaps this is all in my imagination. |
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| Quote ="tackler thommo"Pie in the sky for lots of us I think Nothus. See my original post - people been waiting 7 weeks and no refund, letters going back and forth. RickyF1 got lucky - so far.
It is a fact that two bodies of 1863 Members are being treated completely differently. i will buy replacement tickets because all my family want to see our team. I MAY get a CC refund, if so great. If not, I am out of pocket despite original Club statement about honouring tickets.
Still no Email from Club to me so perhaps this is all in my imagination.'"
My email went in my junk folder so make sure you check there. |
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| Rank | Posts | Team |
| Player Coach | 508 | No
Team
Selected |
| Joined | Service | Reputation |
| Sep 2006 | 18 years | |
| Online | Last Post | Last Page |
| Aug 2022 | Dec 2021 | LINK |
| Milestone Posts |
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| Location |
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TO BE FIXED |
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| Quote ="RickyF1"My email went in my junk folder so make sure you check there.'"
Just checked it - not there RickyF1 but thanks anyway. Who issued your Mastercard pl? My Mastercard Coy will only d/w written complaint;have sent 4 page form and copies of all receipts and statements off this afternoon! |
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| Rank | Posts | Team |
| Club Captain | 1444 | No
Team
Selected |
| Joined | Service | Reputation |
| Mar 2016 | 9 years | |
| Online | Last Post | Last Page |
| Aug 2020 | Feb 2020 | LINK |
| Milestone Posts |
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TO BE FIXED |
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| Quote ="tackler thommo"Just checked it - not there RickyF1 but thanks anyway. Who issued your Mastercard pl? My Mastercard Coy will only d/w written complaint;have sent 4 page form and copies of all receipts and statements off this afternoon!'"
I just rung Tesco bank up which is a master card, while i was on phone to them i sent them the email from the club and they confirm there was a case for a dispute and he spoke to his manager and they refunded me straight away.
If you send me your email address i will send you on the email as its not addressed to me. |
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| Rank | Posts | Team |
| Player Coach | 508 | No
Team
Selected |
| Joined | Service | Reputation |
| Sep 2006 | 18 years | |
| Online | Last Post | Last Page |
| Aug 2022 | Dec 2021 | LINK |
| Milestone Posts |
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| Milestone Years |
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| Location |
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| Signature |
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TO BE FIXED |
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| Quote ="RickyF1"I just rung Tesco bank up which is a master card, while i was on phone to them i sent them the email from the club and they confirm there was a case for a dispute and he spoke to his manager and they refunded me straight away.
If you send me your email address i will send you on the email as its not addressed to me.'"
Got copy from mate of mine thanks and have sent that with other stuff. May just give my Coy a bell. |
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| Rank | Posts | Team |
| Club Captain | 1444 | No
Team
Selected |
| Joined | Service | Reputation |
| Mar 2016 | 9 years | |
| Online | Last Post | Last Page |
| Aug 2020 | Feb 2020 | LINK |
| Milestone Posts |
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| Milestone Years |
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| Location |
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| Signature |
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TO BE FIXED |
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| Quote ="tackler thommo"Got copy from mate of mine thanks and have sent that with other stuff. May just give my Coy a bell.'"
Good Luck, when i was on the phone to them i kept just using lines off the email and it worked, i had rung twice before and didn't get anywhere. |
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