Starting to get a little peeved off with the letting agents. Moved into a property on the 1/11/2013, with (almost) no problems. The two problems I have had are the power shower not working and the garage door not opening.

I first reported these problems on the 4/11/2013, and have since made a dozen phone calls to different people in the letting agency. The usual reply is either; waiting for the landlord to get back to them, person dealing is on lunch will return call (never happens), or that the person I need is not in at all today.

I was wondering, short of phone calls and ignored emails what course of action I should take? I was thinking about (in writing), stating that I wish to have the work undertaken and will deduct money from rent, which a Google search (sort of) lists that as a course of action.

The lettings company is quite a big one (Reeds Rains), although that obviously doesn't count for much.

Have you looked at the CAB advice ? : www.adviceguide.org.uk/england/h ... enting.htm

Have you looked at the CAB advice ? : www.adviceguide.org.uk/england/h ... enting.htm

Don't pay the rent and wait for the inevitable contact. Not ideal, but works every time.

As tempting as it may seem not paying your rent is a very bad piece of advice as it could lead to grounds for your eviction and/or penalty charges for rent arrears.

Not paying the rent would also very likely lead to a marker on your credit file, which would be a royal pain in the ass.

Not paying rent isn't an option,I would suggest going in person to your letting agents office and not shifting until you get a satisfactory outcome