Quote ="Steve-O"Contract help please
I started a 24 month contract with Three in September.
This morning I woke up with "no service". Thought that's fine, network problem, no biggy. But my dad - same phone, same network has no problems. So i phone up to see what the problem is. First person tells me I've been disconnected due to not paying a bill. All bills are paid and I've never missed a payment thanks to direct debit.
Next I get to a manager - "your contract has been cancelled by mistake" so now I have to wait 3 working days for a new sim to be sent to me so I can have a phone back. Not only that, the staff on the phone were extremely rude.
Surely I am owed something in this situation? I have asked to remain 'cancelled' and I'll go elsewhere. Apparently this can't be done as it was a mistake and the request to be re-activated has been made, plus a new sim has been sent out - depending on who you speak to, as 2 people I spoke to said nothing had been sent, yet the manager says it has even been sent out already!
Going into the Three store in Leeds to see what the deal is. I got it through carphone warehouse so may try them also.
Any advice?! Cheers'"
I had a similar problem with O2 a couple of years ago which lead to me being unable to use my phone for about 14 days. I was willing to accept it was a genuine mistake but the way i was dealt with and spoken to by several staff meant i had a proper tant. They were very rude-in particular a manager whos name i took.
I even wrote a real letter with a proper pen and everything.
It lead to me getting 3 months free anyway.
