Here here Chris, and exacerbated by lack of foresight which allows the possibility of Hull and Leeds playing together and having only the option of the Keepmoat as a semi final venue. It just makes everything more difficult as some people will do the quick maths and realise there could be problems getting tickets so to make sure they get what tickets they need, many feel compelled to queue when there is no need, and a larger venue would have taken away that added complication.

Yes I tried online.

No, we aren't sorted now which is why I was wondering if, as a non-member, I should be able to buy the dozen tickets I need on Wednesday?

It was difficult for those who felt the need to queue through the night. Whether their concerns were real or not, The whole situation created this anxiety and it can't have been pleasant for those who were there from the early hours and some even before the game had finished.
Being outside when it's raining with no cover I've been told is more than difficult.

.... but why should the club be blamed for this? Did they tell the RFL to start selling tickets early?

The RFL advertised 10:00 ....

I've not blamed the club I have said it has been poorly organised and handled and pointed out the issues.

Whether we like it or not the whole ticket situation has been poorly handled by those concerned be it our club and/or the RFL, there has even been an admission of sorts by the RFL saying they were overwhelmed with demand on Weds.

What should have been a simple transaction has been made into something far more difficult than it needed or should have been.

Only thing I could suggest is calling the club or RFK, but it sounds some people have had problems with getting help that way too...

How would you have done it?

The club said that any remaining tickets will then go on general sale from 9am on Wednesday so I'm wondering if, as a non-member, I should be able to buy the dozen tickets I need on Wednesday.

A ticketing website owned by the club linked to your membership. Fairly simple and I'd guess there are even championship level clubs who have this

There's no point asking on here although I doubt you'll get 12 tickets together

But there isn't one, as we all know, so that is not a simple answer.

Watergate has nothing on Ticketgate....."Just follow the money."
Where's a bit of Deep Throat when you need it?

ticketing software is readily available (some is even free), you can also use third party companies and given what was mentioned upthread about the liklihood of events for CC/playoffs etc surely it would make sense to invest in this not only to make it easier for fans but also financially.
I mean if we are using the SMCs ticketing system for league matches anyway and no doubt paying for that too then why should the club rely on that then have a fairly muddled/cumbersome way of doing things which involves fans having to queue outside the stadium for a ridiculously long period of time on top of which the timing of when you could call for tickets and where in the stadium was available being unclear added into which we had tickets being sold through the RFL to non members.

Go onto ticketing site. Are you a member, A: yes, enter ID, choose ticket location/type that are available. Pay for tickets.
Are you a member A: No, sorry tickets for non members are not available until XXXX date at XXXX time as this period is alloted to give members chance to purchase.

It really doesn't have to be complicated nor expensive and if we are already using the SMC/hulltigers ticket system could it not work out cheaper and with more flexibility for the future?

Simple enough to put one in place

I realise that the simple answer is a ticketing system which caters for home, away and neutral venues, it isn't rocket science.
But the SMC [icould [/iinsist that we have to use their very limited system.
They own the seating plan and they own the turnstile barcode readers on which the printed tickets depend.
They also dictate which turnstiles are open.

The SMC probably charges city a small fortune to use the ticketing system, because it makes not a jot of difference to the Allams, in fact if probably works in their favour, so we'll probably be quoted inflated charges for extra functionality.

=#FF0000edit: maybe I should have said that an effective online system would cater for most people, as not everyone would have access.

Having our own ticketing software would mean fans who physically turn up or book via telephone are more quickly served, it works not just for online transactions but also in the flesh purchases.
Quicker turnaround for each purchase means you need fewer staff for those turning up at the stadium (or wherever you are selling from) to do the same number of sales as without, or with the same number of staff get fans seen to quicker though with an online system running concurrently the situation of huge queues of fans doesn't arise to such a magnitude/less frequently.

Members could not buy tickets on Wednesday I tried.

same here, once being told by the rfl they had sold out by 10am, only to be told to ring back by fcs' reception desk after ringing them. 55 minutes later, finally got through and only single seats left, no mention of west stand seats being sold either


as for queuing saturday, (had to swap shifts at work from 6-2 to 1-9) took 5 and half hours, by 11-45, managed to get 5 seats together in the west.

whilst a few posters and the club are saying plenty left, if you were queuing the time i was and after, the club staff were coming round with seating plans letting fans no that north stand seats were going quick and apart from each end block other areas were no good if you wanted to sit as a group

if we make the semi finals next season, i really hope the club take on board what has gone on and sell tickets like last season, (weds-sat members only from the club shop), ok not ideal but no way near the complaints they have had this year

Members could buy tickets from the RFL on Wednesday. Tickets were not on sale to non-members first as some people are claiming.

It's been stated more than once, anyone could purchase tickets online, Wednesday morning. I got 5 in the East stand at 10-15 but shortly after that, there were limited numbers left. No facility online to claim members discount but I'm not bothered. Got the seats I wanted.

Just to repeat what a few have said, anyone could buy on Wednesday.

Not only that, but I mentioned I was a season ticket holder and I got the members discount on my ticket directly from the RFL.

Irrespective, there are inconsistencies in the process which shouldnt happen.

Anybody, anywhere could buy tickets on Wednesday if you phoned or went on line early enough. I read that they weren't going on sale until 10am but decided to try my luck at 0915. The seating plan wasn't up on the RFL ticketing website at that time but I'd looked at the Keepmoat Stadium website the night before so knew which section I wanted, just clicked on "Quick tickets" and off I went. I eventually phoned to see if you could choose where you sat, got through straight away and ended up buying whilst I was on the phone.

I did wonder about mentioning that some of us were members and claiming the discount but decided against it as I had an idea that the way Hull FC were selling hinted that members tickets were being held back until Saturday and, for 10% off, it wasn't worth the possible hassle.

Presume we've sold all out tickets now?

My tickets arrived in the post this morning.



(I did however buy some for people I don't particularly like so any sensible offers accepted.

)

according to one of the girls at the stadium today, the RFL have issued us with some of the Leeds entitlement, as our sales are very good