Maybe it was sent out and has gone missing in the post?

Still haven't had mine. So I renewed by 'phone on Friday.

Not impressive and they might miss out on some renewals as a result.

Unlikely as my lad also has a pass/gets a separate brochure as well and he hasn't had his.

I'll just renew as normal on the phone - I never use the brochure. Just think the club should make sure all of its existing customers are given every reminder to purchase.

so, then of the season isn't reminder enough that you need to renew?

Maybe next time write in English.

Oh - and why do the club bother sending out brochures to any existing pass holders then ? Don't forget to renew your FC TV by the way.

The bizarre thing is I got sent one out despite agreeing to renew in May this year.

Doesn't make sense to send me one out when I dont need one and those that do haven't received one.

The seemingly random result of who did and didn't get brochures and renewal forms does lend credence to it being a failure of the delivery agent rather than people being missed by the club themselves. Still needs sorting though.

does seem to have been a lottery.

seems the club have had some bad luck this year with external suppliers, either not printing things, delivering them etc.

Probably a quick telephone call and they'd send a replacement first class?

Aye. Not much has gone right this season TBH, even extending to the weather on matchdays. Proper Annus Horribilis.

we forget 2014 and look ahead to 2015, invigorated squad with new playmakers, can only get better... we hope.

Quite possibly. TBH I wasn't that bothered by not having a physical copy - as pointed out, the brochure is available on the web - but more concerned that passholders were being missed out. I did report it to the Pass Hotline folk when I renewed so hopefully they'll be getting feedback and can react accordingly.

Didn't realise there's been delivery issues. Weirdly, I got 2 brochures. One to my address, one to my parents' (where I've not lived for over 10 years). Must be sending them to all the former passholder details on file, not just current.

Me & the lad did not have a pass this year due to finances at the time but we was last year and we both got sent renewal packs (on different days), I ordered new ones for next year on Friday.

4 new passes renewed today, wasn't a fan of radford being give the job by pearson, still not convinced but the last 4 or 5 home games we have seen improvement from the team, hopefully with the new editions to the playiing squad we will kick on

I hope you are right, it's time we changed our stars.

In case anyone is still waiting, I received my brochure and renewal letter this morning. Delivered by Royal Mail on behalf of TNT.

Better late than never I guess.

had to cancel my pass for next season,but after some good news from the hospital about my prostate cancer,i`m renewing.

s much as we've "locked horns" over time, I am glad to hear you've had good news.

nice to hear some good news for a change
good luck for your future years

much obliged thanks bonaire.

Glad to hear your good news about your illness.Good luck to you for next season.

Good news. I take my hat off to you for enduring such a momentous journey to watch the might B&W's

thanks to des lawson and jake the peg,for your kind words.