My old mum, bless her, had a bit a of problem with the new season ticket vouchers on Friday, we were running a bit late and it was cold but I didn't realize how bad the problem was until today.

She got a letter from the KC stadium this morning with a hand written letter explaining that she had handed in the wrong voucher and returning the voucher for the Hull KR game.

I was totally taken back by this, not only have the club checked all the handed in vouchers, all 9200 of them, but then taken the time to trace back who handed in the wrong one(s), written the letter and paid the postage to send it back.

I don't know if it was the KC stadium people or the club but they have to be applauded for this. Well done!

The worst ticket to pick! Imagine how awful that'd be standing at the turnstiles on derby day!

It's a sign of the improvement the club have made in respects of the average fan; hopefully the club is appreciating us a little bit more after what we've had to endure over the last couple of years or so.

Well done FC.

Well done to all the staff concerned another good PR release on the cards surely?

I nearly ripped out the Rover ticket myself with it been straight after the Hudd ticket, well done to the club on spotting this mistake.

Well done FC & the SMC.
The off field team seem a really good outfit that go that extra mile when needed.

That was my thought too, I would have had to go in and leave her behind! She is going to call the ticket office tomorrow to thank them.

shame you can't book more than a fortnight in advance though, but it's a decent thing to have done.

My mate did exactly the same and the lad on the turnstile handed it back to him.Well done the club for posting the voucher back to this lady.The club seem to have turned a corner and deserve a pat on the back for the professional way all aspects of the club are being run.

So in theory she now has a free ticket (will have both hudds & hull kr vouchers in her possesion)

Right im going to try this trick next game

No she would have to take the ticket in to get it swapped for a voucher for the game of her choice, when she did this it would show up on the system as being used.

As soon as they realise it's you they'll write asking you for the pass back saying you've breached the T&C's

He didnt pay for the pass anyway

My dad ripped the next voucher out and this was spotted by the turnstyle chappie, who shouted him back to get his voucher for Derby game.

Nice one mr. turnstyle man !!!!!

Yep they have the system tied down which is a bit different to the turnstiles at some clubs!

Its a lot easier for them to do this then if they just had number printed( easier to spot anyway). Its obviously been a plan due to tickets taken last season. I had a problem with a game due t this last season and the shop did everything they could during the build up to a very busy game to sort it out for me. Well done Hull FC

Still think I prefer the old number system (No 1 for first game etc). When you’ve got kids with you it’s a bit of a mare trying to flick through looking for the corresponding ticket instead of it being the next one in the book.

AWESOME everything about the club at present is superb

I Think we should upgrade to a swipe card system, far less hassle

Agree, my brother in law a Sunderland season pass holder says the new swipe system they have has been a great improvement on traditional passes.

The club could charge an extra membership fee for it ...

How about £60 seems the going rate