it is a tricky one that mate , maybe a personal plea in writing by letter ect may do it.
i must add i had a phone call from james elston early this year/season and resolve an issue however a bigger one cropped up and the young lass in the club shop tried to ring him he wasn't in so she left him my number no reply and when no reply same again a week or so later.... however on that occasion i did not use this medium . maybe a little dusting is still required but give them time mate its a learning curve for all......as for problem they never resolved it and it cost me a fair few quid again from my bottomless pockets