Just copied from the RFL's very own 'OPERATIONAL RULES' under the section headed 'CUSTOMER CHARTER': Quote Customer Charter The Rugby Football League is committed to providing excellent service to all its customers. This Charter sets out the Rugby Football League's policies. Mission Statement The Rugby Football League is committed to managing, developing and promoting Rugby League in order to provide excellent, high quality customer services for the whole Rugby League family. Object The objects of the Rugby Football League as set out in Constitution are: (a) to foster, govern, develop, organise and manage the Game, in respect of all age groups, at all levels and for both sexes, in Great Britain and Ireland; (b) to develop and manage the playing of the Game at an international level; (c) to make, adopt, vary and publish Bye Laws, regulations and conditions for the management and/or government of the Game and its competitions and matters relating thereto, and to take all such steps as shall be deemed necessary or advisable for enforcing such Bye Laws, regulations and conditions; (d) to organise and administer competitions for the playing of the Game in Great Britain and Ireland by Clubs and those others invited to participate in such competitions; (e) to promote, provide for, regulate and manage all or any details or arrangements or other things as may be considered necessary or desirable for, or ancillary to, the comfort, conduct, convenience or benefit or players of the Game and of the public or of any other persons concerned or engaged in or associated with the RFL; (f) to assist and co-operate with any organisation having similar objectives; (g) to exploit and sell and enter into contracts and other arrangements in relation to, and to take action to protect, all rights in or relating to Matches and other intellectual property rights of the RFL insofar as those rights are vested in or are managed by the RFL; (h) to discipline players, Clubs and Members for breaches of the Bye Laws or the Laws of the Game and to adjudicate in respect of disputes between Clubs; (i) to do all such other acts or things, to enter into contracts and undertakings with others and to take such other steps as may in the opinion of the RFL or its Board be conducive to the attainment or furtherance of the other objects of the RFL; (j) to commit to the principles of equal opportunities and to ensure that the culture, philosophy and processes within the RFL and the Game are free from bias and discrimination. Customer Service Aims To provide a high level of customer service by the RFL which is professional and approachable for supporters and other members of the general public who need help, advice and information on any aspect of the League's activities or services. To work with member clubs and associations to ensure that a high level of customer service is provided by the RFL to those members and by those members to the public Contact with the RFL BY POST - Customer Services, RFL, Red Hall, Red Hall Lane, Leeds, LS17 8NB BY PHONE - 0844 477 7113 BY E-MAIL - info@rfl.uk.com BY WEBSITE - www.therfl.co.uk We will try to respond to any letter, fax or e-mail within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will following within 28 working days of the original communication. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we promise to keep the complainant updated on the progress of the complaint. Misconduct Complaints All complaints of alleged misconduct made about persons subject to the Operational Rules of the Rugby Football League will be forwarded to the office of the Disciplinary Commissioner. Complainants may be required to complete an official complaint form. Staff Conduct Rugby Football League staff will conduct themselves in a courteous and responsive manner in all dealings with customers. The Rugby Football League is committed to treating all persons equally. All complaints of misconduct made about member of RFL staff will be forwarded to the Human Resources Manager or the Disciplinary Commissioner as appropriate. Consultation The RFL is committed to consulting with recognised supporter and other customer groups.'" I understand that they are obliged to acknowledge receipt of and respond to complaints within the given timescales. They appear to say one thing yet do another. Just a thought ....

Just copied from the RFL's very own 'OPERATIONAL RULES' under the section headed 'CUSTOMER CHARTER': Quote Customer Charter The Rugby Football League is committed to providing excellent service to all its customers. This Charter sets out the Rugby Football League's policies. Mission Statement The Rugby Football League is committed to managing, developing and promoting Rugby League in order to provide excellent, high quality customer services for the whole Rugby League family. Object The objects of the Rugby Football League as set out in Constitution are: (a) to foster, govern, develop, organise and manage the Game, in respect of all age groups, at all levels and for both sexes, in Great Britain and Ireland; (b) to develop and manage the playing of the Game at an international level; (c) to make, adopt, vary and publish Bye Laws, regulations and conditions for the management and/or government of the Game and its competitions and matters relating thereto, and to take all such steps as shall be deemed necessary or advisable for enforcing such Bye Laws, regulations and conditions; (d) to organise and administer competitions for the playing of the Game in Great Britain and Ireland by Clubs and those others invited to participate in such competitions; (e) to promote, provide for, regulate and manage all or any details or arrangements or other things as may be considered necessary or desirable for, or ancillary to, the comfort, conduct, convenience or benefit or players of the Game and of the public or of any other persons concerned or engaged in or associated with the RFL; (f) to assist and co-operate with any organisation having similar objectives; (g) to exploit and sell and enter into contracts and other arrangements in relation to, and to take action to protect, all rights in or relating to Matches and other intellectual property rights of the RFL insofar as those rights are vested in or are managed by the RFL; (h) to discipline players, Clubs and Members for breaches of the Bye Laws or the Laws of the Game and to adjudicate in respect of disputes between Clubs; (i) to do all such other acts or things, to enter into contracts and undertakings with others and to take such other steps as may in the opinion of the RFL or its Board be conducive to the attainment or furtherance of the other objects of the RFL; (j) to commit to the principles of equal opportunities and to ensure that the culture, philosophy and processes within the RFL and the Game are free from bias and discrimination. Customer Service Aims To provide a high level of customer service by the RFL which is professional and approachable for supporters and other members of the general public who need help, advice and information on any aspect of the League's activities or services. To work with member clubs and associations to ensure that a high level of customer service is provided by the RFL to those members and by those members to the public Contact with the RFL BY POST - Customer Services, RFL, Red Hall, Red Hall Lane, Leeds, LS17 8NB BY PHONE - 0844 477 7113 BY E-MAIL - info@rfl.uk.com BY WEBSITE - www.therfl.co.uk We will try to respond to any letter, fax or e-mail within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will following within 28 working days of the original communication. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we promise to keep the complainant updated on the progress of the complaint. Misconduct Complaints All complaints of alleged misconduct made about persons subject to the Operational Rules of the Rugby Football League will be forwarded to the office of the Disciplinary Commissioner. Complainants may be required to complete an official complaint form. Staff Conduct Rugby Football League staff will conduct themselves in a courteous and responsive manner in all dealings with customers. The Rugby Football League is committed to treating all persons equally. All complaints of misconduct made about member of RFL staff will be forwarded to the Human Resources Manager or the Disciplinary Commissioner as appropriate. Consultation The RFL is committed to consulting with recognised supporter and other customer groups.'" I understand that they are obliged to acknowledge receipt of and respond to complaints within the given timescales. They appear to say one thing yet do another. Just a thought ....

I used to think that the RFL did a difficult job well, were fair and even handed, now I'm less convinced.

Many of the issues they face are made worse by taking an age to come to any sort of decision and their own rules are becoming alien to them.

It will be a shame if we have to take legal action but I honestly think it's the only way we will get any sort of justice.

I don't know about anyone else, but all this has zapped my enthusiasm for our fantastic game. There is no sport like RL and it beats the overpaid ego's playing with the round ball all day long. Trouble is, the RFL are making it impossible for me to trust and maintain interest. This has got nothing to do with our relegation as I can accept that and it's never dented my interest before. What I can't accept is unpunished rule breaking and teams benefitted from such acts. I normally look forward to the SL grand final, but not this year. For the life of me I cannot understand the RFL's insistence and stance on this issue. I cannot follow and support a sport that is being run in such a way and it goes against many values I was brought up to respect and adhere to.

This may be a total Nonsence , but , I wonder what would happen
If a load of us took the RFL to the small claims court with a case
To claim back ( which is quite easy to do and not too expensive )
our season ticket price / monies paid on the gate
As the product we got for that money was not as discribed in the end
Up.
Because of the points reduction cock up the end product was not a true
Result as Batley snd Donny should have ended up in different
Positions in the league , also had the RFL adhered to the rules set out ny
Themselves the end result would again be different.

Basically we did not get what we paid for and were blatently
Ripped off.

I think I have explained my brain fart the right way Or maybe the
Fentanyl is bending my thought process a little too much tonight



Any thoughts ?

We need to change the way the game is run and who runs it and makes these silly rules (sorry stupid rules) the members seem to vote on new rules all the time forgetting what existing rules it may affect seems to me the game is going backwards not forwards its getting to the point where i would not be bothered if i was watching league or union down at cougar park as long as i could have a day out