I tried to buy saints tickets the other day and the only fulfilment option was collection. Tried ringing the ticket office because wanted them posted but gave up after trying to get through for a couple of hours. Waste of time.

I’ve printed tickets at home a number of times (home cup and WCC games) and never been charged extra. I think it was actually advertised as free to do so?

Still can’t get past the error screen despite entering my client code. Gave up and phoned the ticket office which incidentally was a very quick and easy process.

I tried to buy 3 tickets for the Salford game. Two adults and one OAP.
I had no issue with my client code and logging in, but upon putting the tickets into my basket is where the fun and games started.
It was pricing one of the tickets as free, but unless I selected the OAP ticket as the free one it would bring back an error message saying prices couldn't be calculated. Once selecting the OAP ticket as the "free" one, I was presented with another error message stating that I couldn't buy more than 4 tickets, I would need to call the ticket office to do this. Also the print at home option was not present.
So when I called the ticket office, the very helpful lady did sort me out with tickets and explained the above issues, the latter being only an issue if you want to buy more than 2 tickets which it then thinks is more than 4.
I am intending on going to the Wakefield gamelater this month, lets see what the website has in store this time.

I've just gone back and re-read this thread because I've just gone through the same exercise.

Firstly, I am a ST holder. Which must make life a lot easier; I can understand how relying on a client code you have no idea of is inconvenient and confusing for casual fans.

But I will say this: I received (and I assume all ST holders did too) an email telling me my new client code a while back. Which is not quite old one with 400 on the front, as rogues says, although it is something like that. Anyway, I followed the instructions for password re-setting given in the email, and found it all worked perfectly well. I then was able to buy a ticket for Saints no problem. Which will be posted to me FOC. No need for printing at home now, although I can recall doing that in the past.

Conclusion: system seems to work fine for ST holders, but they should think more about non-ST holders.


BTW I actually buy most of my tickets in person at the box-office, and contrary to some comments, I have always found the staff there polite and helpful.

I am ST holder but not had an email and can't log in using existing client code.
I've bought loads of tickets from the club online, including recently (Barcelona) so I don't understand why they have not sent me the email.
Annoying.

Same with me, I haven't received an email from the club but a person from another forum told me to login the ticket site by dropping the letter R from the client code and adding 40 to the beginning.

This has worked and have reset my password after that ordering my tickets for saints away was easy and free postage too.

Matt

Well if all ST holders didn't get an email, that's really poor.

I haven't had an email and haven't been able to log on for Saints tickets either. What's more, my actual season ticket didn't work at the turnstile last week. Great hey?

Aha, that worked for me too. They say they will now send me password reset info.
Thanks Matt!

Got past the login and they sent me an email to reset my password reset but keep getting failed .

Working fine for me now. Had to choose a new password and click on it twice, but top of screen showed me as logged in then.

The password could not be reset, an error has occurred or the reset password link has expired. Please try again.
This is what im getting

You're most welcome mate.

Matt

I’ve got sod all clue what my client code is. If the club want to shoot me for that, maybe they should’ve invested in the playing squad and improved the product in recent years so id used it more to purchase tickets.

Anyone know where I start, considering my old log in details won’t let me in?

Any old tickets you have bought in the past should have your old client code on them. I just turned up a stub from a coach ticket to Leeds from last season, and the CC is on that. Then try replacing the "R" at the front with "4".

Thanks for that. However, the only tickets I would ever have lying around are Wembley cup final ones. Everything else goes in the bin and I haven’t wasted my money on a season ticket for years so none of them lying around

If you haven't got a season ticket, you haven't got a client code, so you can stop looking for it now.

No anyone who has bought a ticket previously has a client code.

I'd ring them and ask for it.

The concern is all of the fans who are experiencing difficulty or confusion - that can't be good when the club needs all the fans it can get.

Does anyone know what the required/allowed pw complexity is?

New tickets website is crap. Got tickets for Saints away with 2 minutes left on the countdown clock. Don't need that level of stress. Better be worth it Friday

Still isn’t working for me, I continually keep getting the failed message. Absolute joke

Same for me

Finally sorted, mind you I had to send a lengthy email to get the ball rolling!

Or you could have just picked the phone up

Tried that no joy hence the email, keep up.