Recording the call isn't much use without prior consent though as you can't share it with a third party as you would breach GDPR.

You could possibly play it back to Wigan (not 100% on this as it still breaches the individuals privacy) but if the policy isn't what you were told and the policy is detailed elsewhere then they're under no obligation to honour what you were told. They probably would do, but they don't have to.

Take Jukesays mistake for example. If a member of staff told him it woukd be fine, Wigan would be under no obligation to put his name on the wall as the policy was written down in the t&cs

The recording is for my records and not to be shared with anyone else,but it's like i stated in my post that i now have it in writing and they can't deny that they said it

Have you asked for a refund for your season ticket it might be worth a try

Do you have a collection of phone calls you've recorded that you listen to before bed?

Have you been a D******d all your life?

Just wondering why you would want to record a phone call that you can do nothing with. Seems a bit weird.

Oh, and if the terms and conditions say that to move your season ticket to 2022 you need to write in for example, then your email off someone means little also. If a lad at McDonalds emails all his friends saying Big Macs are free do you think they will start giving them away?

You're probably ok because I don't believe you actually have to do anything, but your boast of "I have an email and a recording" would not trump the t&cs.

Well the email is from the ticket office and that is good enough for me so you can think what you like about that

An unexpected direct debit from my bank this morning for next season's season tickets. I say unexpected as I thought I had witdrawn from the Auto Renewal scheme and, for various reasons, we are not renewing this season. A call to the ticket office pointed me towards a letter in the season ticket renewal pack that I had to let them know by 12 March if I didn't want to renew. I hadn't even opened the letter as I had no intention of renwing and though that the club were aware I wasn't in their scheme any more. They weren't hopeful of me getting my money back on the phone either. Quick call to the bank, and they are able to recall payments like this as long as its done on the day that the money has been taken out (ie tomorrow would have been too late). Just flagging this up in case anybody else gets caught out with what is just a misunderstanding.

I withdrew from the scheme prior to last season, but they took the money anyway. I was in two minds about a season ticket then so kept the ticket but informed the club that I ddin't want to to auto renew from then onwards. My fault for not cancelling the direct debit there and then

I rang ticket office and was told if I didn't renew this year I would not get the same seat's for next year as they would be sold on. I also questioned the renewal price compared to the auto renewal price, given that they have to be paid for virtually at the same time, still not had a response back yet.

Auto renewal has always been cheaper. It's a benefit of signing up to the scheme.

The terms literally say that your seat will be kept on.

I understand the auto renewal has always been cheaper, I have never signed up as I don't like the idea of the money going out in one go without being in control of when, but I was just a bit annoyed this year as I have to pay for my ticket in the same timescale as auto renewal yet it's more expensive.

Direct debit is still available so not true.

An annoyance could be that non-ST holders get the same price as current ST holders I guess. No reward for loyalty that way, other than having your seat for next season.

"Training purposes" I'd imagine.

I thought the club said when the money would be debited with auto renewal, i.e. on this day of this month, generally as soon as tickets go on sale, I like to make sure I have not had any major bills to pay before I get my season ticket, and the time allowed for the early bird price etc suits me better so I have always accepted the price difference of renewal to auto renewal, this year it feels more like a kick in the teath given I have to pay by the end of the month the same as auto renewal.
And yes a bit of an annoyance that the renewal price is the same as first time buyers there is no benefit of renewing your ticket other than keeping your same seat, but an earlier poster said they were told it would be held for the following year regardless of renewing this year.

A shame about the shirt thing; I may have fallen into the same pitfall, I certainly don't recall filling in a form, although I didn't make the payment by default, but actively.

If you buy a season ticket you may aswell throw all your money in the bin!

3 x purchased to put money into the club i love
Far better than putting it into the bin

Thats why well have enough money to play at home when regulations allow

Everyone loves a smart

Three emails and one phone message left at the club and still no sign of the supporters shirts, anyone know what is going on with them, I was told they would be out in time for the first home game

There was an article on the Club website a few months ago saying that the shirts were being made and were expected to be with the club in June. The same piece mentioned plans for a fan event to be held at which the shirts would be distributed to those fans getting them. I imagine the extending of restrictions has put those plans back further, if indeed the plan is still to hold such an event.

"Look at me I donated to the club"


So did I. Do I care where my shirt is? No!!!

A bit unfair, I think.

I agree. The club have been under enough stress without a load of people asking where their shirt is.

Do I care that you care. No!!!

It's because of p#*#ks like you that only the same people post anything on this site and defect to the other site, so excuse me for actually posting something on 'your' precious forum, I was merely commenting on the fact that promises were made, then when questioned several times I had no reply from the club and wondered if anyone else had heard anything, I will try to remember to run anything I may want to post in future by you first.