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Club Owner | 20966 | No Team Selected |
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| Quote ="PC Plum"Sorry, I wanted to resist but I can’t.
Hypothetical person G Fax has been watching the Broncos for a number of years. He loved the crack. He provided the Broncos with his contact details and was pleased to regularly receive emails and communications from the club and even had a player phone him up once to convince him to buy a season ticket. The club then went through a few changes and due to incompetence G Fax details were lost / mislaid. The emails and communications dried up and G Fax was very disappointed, but he realised he had a couple of options
1) He decides the Broncos are a complete waste of time because they have stopped communicating with him and decides to spend his hard earned elsewhere.
2) As point 1, but he also takes up the keyboard and shares his issues with the world.
3) He thinks this lack of communication is a pain but is a keen fan and can find out all he needs to on the internet so it’s just another way of information gathering.
4) He buys a ticket on line and assumes his contact details are saved and will be used for future communications.
5) He decides that it is totally unacceptable to cut off the emails and communications as he feels he and his fellow supporters deserve regular club updates, but he decides to do something positive and call the Broncos and give them a piece of his mind and remind them of his contact details.
I wonder which action G Fax took ?'"
Firstly, your scenario in which the club, with an ever decreasing customer base year on year somehow loses their client list is indicative of how low your expectations have become. Gus is to be applauded for this, because managing your customers expectations is one of the key facets of a successful and lengthy career in sales. It is also totally incorrect for you to assume that they have mislaid this information, because it was available to the world and his wife not 5 weeks ago on-line and I have a perfectly serviceable copy of it myself.
But, just to make you feel all warm and fuzzy inside, I suspect this Mr G Fax would take the route offered by option 5) above, after also exhausting his options with options 2), 3) & 4).
Having made you feel all warm and Fuzzy, I'd like to point out that I still think the concept of it being the customers responsibility to find out what, where and when is on offer is farcical, but to be expected from the basket case that is London Broncos.
Furthermore, whilst we have a member of the RFL marketing team seconded to us, who is updating facebook and other media, might it not be advisable to ask for a copy of the RLWC Semi-final on-line sales database? It may be that Mr G Fax fell out of love with the Broncos over the last 3 years and doesn't give a flying about the Hive or the Club, but as a supporter of the GAME, he could be enticed to give the club another chance at their new digs? But given you reckon it's the customers responsibility to research everything on-line with no contact from the retailer, I suspect the idea of contacting a lapsed customer or even a new prospective customer would make you turn grey.
So glad you couldn't resist by the way. No amount of typing will ever make your point of view valid in respect of the existing customer being responsible for researching what,where and when is on sale after the store has moved!
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Player Coach | 895 | No Team Selected |
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| You make a very valid point Silver', youngsters can join the Underground on over 25k a year, with good hols and pension to boot.
Making the 20/20 rule a farce for any SE based club!
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| Quote ="gutterfax"
So glad you couldn't resist by the way. No amount of typing will ever make your point of view valid in respect of the existing customer being responsible for researching what,where and when is on sale after the store has moved!'"
In your opinion
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International Star | 3 | No Team Selected |
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Jan 2012 | 13 years | |
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| 20/20 rule?
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Club Owner | 20966 | No Team Selected |
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Aug 2003 | 21 years | |
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| Quote ="daftdad"I believe there is a copy in new zealand'"
Indeed there is and it is available at knock-down rates for either rental or outright purchase
Quote ="PC Plum"In your opinion'"
WTF? Are you seriously going to continue with the stance that it is not the responsibility of the Club to contact its customers, but it is instead, up to the customer to research and investigate where, when and how much a game is?
Nah....you must be on a wind up, because you don't strike me as being as thick as you are sounding on this matter
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International Star | 3 | No Team Selected |
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| Oh Gutterfax....get a grip. To be honest I agree with most of your posts, but the issue I have raised is more important than your current spat with Plum....lol
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Player Coach | 895 | No Team Selected |
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Feb 2006 | 19 years | |
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| Quote ="Silverbuck"20/20 rule?'"
Not sure why it's called that to be honest, but a lot of the younger players can't be paid more than a certain amount (I think it is actually under 20k), whilst the first squad of 25 can't equal more than so much in total (about 2M I think).
It's actually quite complicated is the salary cap.
Gutters you generally know this stuff could you enlighten us, as the RFL's explanation makes Astro-Physics seem simple.
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Club Owner | 20966 | No Team Selected |
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| Quote ="CrusaderPete"
Gutters you generally know this stuff could you enlighten us, as the RFL's explanation makes Astro-Physics seem simple.'"
The RFL states that you can pay who you want, as much as you want, whenever you want, or choose to pay nobody at all so long as you rent Odsal from them.
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International Star | 41 | No Team Selected |
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Jan 2014 | 11 years | |
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| Somebdy twtd why no email
"@LondonBroncosRL: I do and data transfer takes place tomorrow subject to data protection
You will then get a contact and hopefully regular emails"
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International Star | 1496 | No Team Selected |
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| Just added to the Broncos FB page...
[iWatch your InBox as we have just managed to email the first of a regular Newsletter from the club to 10,000 contacts.
If you get a copy please let us know what you think. If not let us know as you might be on one of the other lists that we still need to access.
Small but important strides in building this great club.
You can do your bit by getting to the game to back the Broncos and bring a friend or friends[/i
10,000 contacts is impressive and worried I may not get a seat for our 3rd home game if the uptake is a success. But well done to whoever has found this mail out list.
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Club Owner | 3678 | No Team Selected |
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Mar 2004 | 21 years | |
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| Very nice of them to inform us of what is going. A great step in the right direction of communicating with your fans. I guess the Barnet office admin are gradually getting a grip on things so things are getting better.
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Club Owner | 20966 | No Team Selected |
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| That's an impressive size database
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Player Coach | 445 | No Team Selected |
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| My mail address had two copies, so 10000 could be over the top.
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International Star | 41 | No Team Selected |
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| Quote ="LesT"My mail address had two copies, so 10000 could be over the top.'"
Wotsit say
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Club Coach | 275 | No Team Selected |
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Apr 2005 | 20 years | |
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| Quote ="Snoopy"Very nice of them to inform us of what is going. A great step in the right direction of communicating with your fans. I guess the Barnet office admin are gradually getting a grip on things so things are getting better.'"
It looks like you're right. I've just logged in to my emails to find one from "Tony Rea". No amateur job either.
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International Star | 19 | No Team Selected |
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Dec 2013 | 11 years | |
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| Bit like the old ezine we got at Quins
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Club Owner | 20966 | No Team Selected |
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| Quote ="mickeyboy"Bit like the old ezine we got at Quins'"
Whilst the size I the list is impressive and the email is nice, I'll reserve applause for something as basic as ABC that should have been happening regardless of what we're called and where we play!
A step in the right direction no less....
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International Star | 398 | No Team Selected |
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| I'm jealous.
A person on facebook and twitter answering questions honestly. Things happening when you are told they will happen.
This is all highly unusual.
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Player Coach | 20628 | No Team Selected |
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| What's the walk up price for Salford, cheap seats?
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Player Coach | 1382 | No Team Selected |
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Aug 2005 | 19 years | |
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| Quote ="gutterfax"Whilst the size I the list is impressive and the email is nice, I'll reserve applause for something as basic as ABC s....'"
Poison Arrow?
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International Star | 398 | No Team Selected |
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Dec 2013 | 11 years | |
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| Quote ="Wire Yed"What's the walk up price for Salford, cheap seats?'"
£17 standing, £20 sitting
Cheaper online in advance. 2 Adults + 3 concessions £30
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Club Owner | 20966 | No Team Selected |
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Aug 2003 | 21 years | |
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| Quote ="meliferra"I'm jealous.
A person on facebook and twitter answering questions honestly. Things happening when you are told they will happen.
This is all highly unusual.'"
No, it's actually the norm in business.....the surprise is that it is the club who since 2008 have essentially ignored us who are trying to behave properly. Sad thing is that the "bring a mate" plea has been done to death...... But I am encouraged by the claim of a 10k database
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Player Coach | 895 | No Team Selected |
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| Yep, got an e-mail from 'em so I am obviously on it.
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Club Owner | 3678 | No Team Selected |
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Mar 2004 | 21 years | |
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| Got mine as well.
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International Star | 1496 | No Team Selected |
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Jan 2012 | 13 years | |
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Jan 2025 | Jan 2025 | LINK |
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| I thought I hadn't received mine until I looked in my spam bin - and there it was
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