Its a good excuse, but thats all it is.

this is the second time you have posed this question starbug I for one dont know if she attends away games but will take the bait why do you ask is it relevant.

I was wondering the same myself why he is asking this question maybe if she is such a big fan then it won't deter her from going to away games or that the stewards at away games are same as ours don't know and unless he tells us why he's asking it will remain an enigma Peawapp

Starbug enigmatic ? I think your post explains why he has posed this question twice.

If you went to see the Rolling Stones at the MEN Arena and had a problem with a steward, would you complain to Mick Jagger ? Probably not.
But realistically it matters nothing who is technically responsible here. The point is it is the club that is being blamed and is getting the bad publicity. They need to respond. A letter from the club in next week's Reporter is needed which clearly puts forward their side of the case. Maybe offer the lady free tickets to one of the executive suites for one of the pre-season friendlies as a sweetener, and have the Reporter publish a nice photo of her smiling with our chairman.

Typically, some are dismissive - hopefully the club aren't, despite the rights & wrongs of the chain of communication.

sensible post HJ