And as for that smart "your job consists of two jobs eh buddy" speech you gave him, you wonder why you get treated like crap by people serving you.

I wasn't actually speaking on the phone, I was just making the point that due to being on the phone before entering the turnstyle I didn't have any hands free to flick through the book. I only just managed to put it down on the counter.

And he wasn't trying to tell me information, he was just for some reason deciding to have a dig.

That comment was in response to his outrage at the fact I hadn't found the right page for him.

I was perfectly nice (as nice as you can be) before he made the comment.

I was just agreeing with the very original post that some staff at the club could do with some customer service training. I think if you spoke to any staff training consultant, they would tell you it is hardly appropriate to tell a customer that they should have to do something which is really part of the staff member's job e.g. a turnstyle operator asking a customer to find their own ticket.

You are right, it's up to him to find the ticket not you. They should be greatful that we pay the money and buy the season tickets. The cheeky git i'd of said the same if i was you.

Like I have said, 9 times out of 10 I will find the right page just out of instinct, however on this occasion I was absolutely loaded up with my phone, wallet, hoodie.

Bring in the swipe cards or whatever they have at Man Utd in my opinion.

Can't agree. It's a bit like handing over your passport. You have it open on the right page. Your life must be really complicated if you can't even decide whether you were on the phone or not and the comment you passed to him smacks of ignorance and contempt. These people aren't servants you know. Phone, wallet, hoodie, what you need is a man servant.

Handing over a passport is totally different.

Firstly when you are handing it over to traffic control you aren't really a commercial customer, you haven't really directly paid for the services of passport control. I for one expect a certain degree of rudeness from the people at passport control, their job is to be no nonesense.

Secondly the people at passport control have a serious security role to play. It is important that they are able to watch people at all times (especially in the current climate).

Thirdly, in a passport it is blatantly obvious and very easy to find the correct page. However in a season ticket made up of many thin pages, only distinguished by a single number, it is easy to be unsure which is the right page to turn to.

Also, as a legal document. It could be argued that a passport is yours to sort out yourself. Especially seeing as at many airports there are signs which ask you to have the right page ready. There are no such signs at the HJ.

No doubt there are many more reasons why you can distinguish a turn style from passport control.



As for not being able to decide if I was on the phone or not. As I entered the turnstyle I was on the phone, but I then put it down to sort out my season ticket. However obviously my phone was still in my hand.



My comment which smacked of "ignorance and contempt" was only made in reply to a comment which he made to me which I found rude and totally unneeded. I can hardly see how asking a bloke to do his job is treating him as a slave.


You man servant comment is just insane. I was on the phone, I took out my wallet to get to my season ticket, and was carrying a hoodie anyway.

You knew you needed to show something from your season ticket, so why not have it ready? This is (almost) my last word on the subject. I just feel that you treated the man badly from start to finish.

I entered the turn style with my season ticket out of my pocket.

I just hadn't found the right page due to;

being on the phone beforehand,
having my hands full with other things,
not being sure which ticket I needed (the last time I put forward my season ticket at the wrong page I got an even worse lecture!).

I know that in an ideal world I could have found him the right page. And like I say 9/10 times I do that. However on this occasion I didn't. I would hardly call that treating the guy badly. At the end of the day his job surely entails finding and ripping the ticket.


The original post was about club staff lacking customer service skills. This man did lack customer service skills.

Any manager will tell you, even if the customer is one of the most awkward and rude in the world, as a member of staff you do not hit back with jibes or complaints.

And therein lies the problem with the Warrington commercial function. I've read enough to know on here that there is a problem and that it has persisted since the Wilderspool days.

It is nothing major. I have never personally walked away from the HJ feeling angry or actually seriously annoyed with any member of staff, good or service.

I just can't help but think that there are a few tweaks needed here and there.

It is worth noting that there are some really good members of staff at the club too though. When I was trying to resolve the shirt saga pre Wembley, a lady at reception (can't remember her name) and a young girl in the club shop called Amy were absolute stars.

Team is successful, can't slag them off
Manager is a good one, can't slag him off
Mathers is being replaced, what's the point in slagging him off
Pennys' in London, he can't hear us slag him off
Stadiums' fairly new, stands and seat in wrong places but it's ok-ish, we'll leave that alone (for now).
Club shop,stewards,gate people the minimum wage people desperate for work, Yes why not lets blame them for our ticketing system and crappy shirts and away fan arrangements when we close a stand.

bloody hell give them a break you no its not there fault they have probz just bin told that, dont go in the shop and buy stuff if your goin to moan at them all, you lonely scumbag

Looks like St.Ives is back.

Popping in later to get my shirt changed. Hopefully it will be a smooth, stressless transaction.

or pure gold regards material for RLFANS later on today.

I went in to change my shirt yesterday, didn't have any problems and they never asked for a receipt.
They changed my Edinburgh ticket out of my ST as well even though it says you have to do it 7 days before the event. Never had a problem at all and always find the people to be polite.

No problems whatsoever. Went in, requested change of shirt and got it without needing receipt. Staff were very friendly and very talkative, though after the passing away of a relative today, I wasn't very talkative back.

Did you used to work at Woolworths?

no but im guessin your the employee of the month at greggs?..... give them all a break ive been in there when they have been gettin greif and its not on they are only doin there jobs but you miserable people just want the best and if you dont get it you moan and cry until you get your own way you make me laff, do i work at woolworths get a grip you freak and get a proper job

Think he works at Sayers now.

When you can construct a sentence in the English language we can engage further.

Waterfields Select if you dont mind.

Asco.