I used to do that until a mate of mine was read the riot act by one of the turnstyle operators who was going on and on about terms and conditions, identification, fraud, terrorism, the price of bread etc.

Better safe than sorry.

Fair point. You can't win with some of them first they're moaning about having find the correct page next there moaning about just giving in the voucher - no assistance required.

Yeah at the end of the day I struggle to think of an easier job. The worst you will have to contend with is the occasional paper cut.

Has anyone managed to swap a top with lettering on the back.
Like everyone elses, the logo's on the away shirt have all cracked but I have names on the back of it. Would the club still swap it ?

Does anybody from the club read this - and if so has there been a formal reponse yet?

Not having a dig but it dos say this voucher must ripped out by the turnstlye operater.

Well, until i get told to do so then i'll bring it.

Don't you think that it might have been a good idea to put the phone down for a couple of seconds or is life so complicated that you can't exist without a mobile against your ear? Whilst some people on this thread might have a grievance, you certainly haven't. Stop whingeing. There's nothing worse than trying to give someone some information when they're on the phone at the same time.

Wolfware? No. I do however work in a shop, have managed shops & done so for over 20 years & can assure you that nothing is more distressing for shop workers paid £6.24 (or less for under 18's) than when a muppet armed with a genuine complaint & a believed understanding of retail legislation stands in front of you reading the riot act for something which while your shop may have sold the item in the first place is (a) not directly your fault & (b) at the end of the day is not something that changes the way the world goes round.

Yes it is important to the customer and yes some retail establishments leave a hell of a lot to be desired when it comes to customer service, and yes I have at times been the one doing the shouting in frustration; but at the end of the day customers by and large receive the service their attitudes at any particular time warrant...

With this attitude I'm not sure why you chose a career in retail. Also I fail to see what the hourly wage of the employee has to do with anything. Of course the employee is unlikely to be to blame for the fault but they are the representatives of the retail organisation. Lastly, may I venture, the only one with a "believed understanding of retail legislation" is yourself based on the previous posts.

The Sale and Supply of Goods Act 1994 is there to protect the public from careless retailers who treat their customers with "genuine complaints" like "muppets".

And as for that smart "your job consists of two jobs eh buddy" speech you gave him, you wonder why you get treated like crap by people serving you.

I wasn't actually speaking on the phone, I was just making the point that due to being on the phone before entering the turnstyle I didn't have any hands free to flick through the book. I only just managed to put it down on the counter.

And he wasn't trying to tell me information, he was just for some reason deciding to have a dig.

That comment was in response to his outrage at the fact I hadn't found the right page for him.

I was perfectly nice (as nice as you can be) before he made the comment.

I was just agreeing with the very original post that some staff at the club could do with some customer service training. I think if you spoke to any staff training consultant, they would tell you it is hardly appropriate to tell a customer that they should have to do something which is really part of the staff member's job e.g. a turnstyle operator asking a customer to find their own ticket.

You are right, it's up to him to find the ticket not you. They should be greatful that we pay the money and buy the season tickets. The cheeky git i'd of said the same if i was you.

Like I have said, 9 times out of 10 I will find the right page just out of instinct, however on this occasion I was absolutely loaded up with my phone, wallet, hoodie.

Bring in the swipe cards or whatever they have at Man Utd in my opinion.

Can't agree. It's a bit like handing over your passport. You have it open on the right page. Your life must be really complicated if you can't even decide whether you were on the phone or not and the comment you passed to him smacks of ignorance and contempt. These people aren't servants you know. Phone, wallet, hoodie, what you need is a man servant.

Handing over a passport is totally different.

Firstly when you are handing it over to traffic control you aren't really a commercial customer, you haven't really directly paid for the services of passport control. I for one expect a certain degree of rudeness from the people at passport control, their job is to be no nonesense.

Secondly the people at passport control have a serious security role to play. It is important that they are able to watch people at all times (especially in the current climate).

Thirdly, in a passport it is blatantly obvious and very easy to find the correct page. However in a season ticket made up of many thin pages, only distinguished by a single number, it is easy to be unsure which is the right page to turn to.

Also, as a legal document. It could be argued that a passport is yours to sort out yourself. Especially seeing as at many airports there are signs which ask you to have the right page ready. There are no such signs at the HJ.

No doubt there are many more reasons why you can distinguish a turn style from passport control.



As for not being able to decide if I was on the phone or not. As I entered the turnstyle I was on the phone, but I then put it down to sort out my season ticket. However obviously my phone was still in my hand.



My comment which smacked of "ignorance and contempt" was only made in reply to a comment which he made to me which I found rude and totally unneeded. I can hardly see how asking a bloke to do his job is treating him as a slave.


You man servant comment is just insane. I was on the phone, I took out my wallet to get to my season ticket, and was carrying a hoodie anyway.

You knew you needed to show something from your season ticket, so why not have it ready? This is (almost) my last word on the subject. I just feel that you treated the man badly from start to finish.

I entered the turn style with my season ticket out of my pocket.

I just hadn't found the right page due to;

being on the phone beforehand,
having my hands full with other things,
not being sure which ticket I needed (the last time I put forward my season ticket at the wrong page I got an even worse lecture!).

I know that in an ideal world I could have found him the right page. And like I say 9/10 times I do that. However on this occasion I didn't. I would hardly call that treating the guy badly. At the end of the day his job surely entails finding and ripping the ticket.


The original post was about club staff lacking customer service skills. This man did lack customer service skills.

Any manager will tell you, even if the customer is one of the most awkward and rude in the world, as a member of staff you do not hit back with jibes or complaints.

And therein lies the problem with the Warrington commercial function. I've read enough to know on here that there is a problem and that it has persisted since the Wilderspool days.

It is nothing major. I have never personally walked away from the HJ feeling angry or actually seriously annoyed with any member of staff, good or service.

I just can't help but think that there are a few tweaks needed here and there.

It is worth noting that there are some really good members of staff at the club too though. When I was trying to resolve the shirt saga pre Wembley, a lady at reception (can't remember her name) and a young girl in the club shop called Amy were absolute stars.

Team is successful, can't slag them off
Manager is a good one, can't slag him off
Mathers is being replaced, what's the point in slagging him off
Pennys' in London, he can't hear us slag him off
Stadiums' fairly new, stands and seat in wrong places but it's ok-ish, we'll leave that alone (for now).
Club shop,stewards,gate people the minimum wage people desperate for work, Yes why not lets blame them for our ticketing system and crappy shirts and away fan arrangements when we close a stand.

bloody hell give them a break you no its not there fault they have probz just bin told that, dont go in the shop and buy stuff if your goin to moan at them all, you lonely scumbag

Looks like St.Ives is back.

Popping in later to get my shirt changed. Hopefully it will be a smooth, stressless transaction.