I've been in the club shop many times & never had any problems be it buying shirts, DVDs, tickets other merchandise etc... I generally find with any retail establishment if you speak to the person with respect and manners they will speak to you in the same way; however when you walk in as the big "I am" with the inherant attitude you can generally expect to be treated with a reduced level of courtesy. As a rule it is not the fault of the person stood behind the till, nor even of the manager/retail director/whoever you decide to speak to that the merchandise is not the quality you desire - they are generally acting as intermediaries between you & the manufacturer; if you want to scream & shout at someone maybe you should contact the manufacturer & take out your temper on them?

Have you ever tried ringing the Club Shop?

(Sorry)

This is completely wrong. The Sale of Goods Act puts the onus completely on the shop to ensure the goods are "fit for purpose". You should never be fobbed-off with stories of having to send it back to the manufacturers.


In relation to the shop - I think the club has had plenty of time since moving to the H&J Stadium to sort out any niggles but to be fair as the public face of the club it leaves a lot to be desired in all facets.

Agreed. The contract is between the consumer and WWRLFC. If you did not get satisfaction I would suggest an HMCS online money claim. They probably would'nt even acknowledge service or file a defence and you would get your money back.

The shop could be, should be, so much better both in merchandise but mainly customer service. I often go in there and feel like I am a hindrance to them when I buy things.

Sureley it has to be down to the retail director to sort this common problem out, I'm assuming he will be in charge of the buyers who buy the retail products.

It isnt for the customer to contact the manufacturer, the said " contract" is with the retailer.. if it was my compnay ide be taking it up with the manufacturer to see why they sold the products not fit for purpose and i certainly would'nt act sarcastic to a customer who has every right to be annoyed.

With 2.5 Million people out of work (thankfully I'm not one) there's plenty of people who would jump at the chance of being a Retail Director who must be on a good wage. I also know that I would never want to admit that my department was shocking, I would feel I shouldn't be in the job if it was.

The ISC Australian made shirts are great quality, I have a Parramatta shirt that I've had for around 4 years worn it a lot, even for the gym and it still looks really good. One of the problems is that these Warrington ISC shirts are made in China and so won't be made to that same quality.

When I went to get Hull Kr tickets they were absolutely useless.

Me and my friend went together, I was buying two (one for me, one for a mate) and she was buying one for herself.

We entered the shop together, chatted in the queue, chatted as I bought my two tickets, and then I waited for her as I got served. She was served by the same person, at the same cashier, literally straight after me.

Ten minutes later we notice that I have been given two tickets next to each other, yet for some insane reason she has been given tickets an an entirely different row.

Surely common sense dictates that you just pick the next ticket in the book! Especially when it was obvious we were buying together! When me and friends went for our Wembley tickets we didn't have to specify our desire to sit next to each other.

We went back to the shop to see if this would be an issue, and we were told by a lady (sat eating a sandwich right behind the counter, she didnt bother to get up) that we "should have said", and there was nothing they could do because they had been ripped out.

BLOODY JOKE.

Other highlights for me in that shop include when I got a shirt for the trip to Wembley and it was like getting blood from a stone, ended up having to speak to the manager and have it hand it over to me personally.

I actually have a friend in there who works weekends and does a cracking job, but it seems some of the regular fixtures in there seem to think they needn't make any real effort.

AND WHILST I AM RANTING.

Last week against Featherstone I just handed my season ticket over to the guy behind the turnstyle (not being sure what the deal was with it being a cup match), and whilst giving me a look as if to say I had just burnt his house down he said;

"You could've found me the right bloody page!".

I replied: "Your job consists of two things. First finding the page. Second, ripping it out. Surely you can do that eh buddy".

In the main i think the shop staff do a decent job especially under circumstances where there are busy periods i.e. big match ticket sales, season ticket renewals or on match days when it usually busy.

Slight criticism I have not in the staff but in the set up of the retail departmment is that we have experienced the problems with the kit afew seasons ago, not sure of the manufacture but could well have been ISC. We took out two sons tops back at that time when it was a known problem. If as in the current problems with tops it is a known issue there should be no quibble, replace the tops, refund or credit note. The club should then take the issue up with the manufacturer and the club should not lose out financially.

The last two times I have renewed our season tickets I have had to make comments to the staff that I haven't received a reminder letter. Not a lot they can do but all they say is it is nothing to do with them it is an external company that sends out the mailings. They don't offer to take details and pass them on, so this is quite frustrating and I suppose others may express their dissapointment/frustration in a not so friendly manner. TBH there must be a more econimical efficient method of season ticket renewal, often so time consuming waiting in line to renew the ticket, labels printed , sticking in the book , taking birth certificates in for children etc. Can't we learn from how the big football teams process season ticket renewals. They have maybe 30, 40, 50k season ticket holders whereas we have 7 or 8000

Just think how far the retail department have come since the move to the HJ, compared to the little counter we used to have at Wilderspool.

I'd get rid of turnstile operators altogether by implementing a barcode system for printed tickets and have a plastic card for season tickets.

Works really well at Old Trafford, Wigan and plenty of other clubs, saves both time and a lot of money. Why Warrington haven't brought it in I don't know.

Very good point. Have them at Wembley very easy and fast.

Seriously? You didn't think it'd be quicker to actually just hand him the voucher? I imagine getting in would be a bit slower everyone did as you did!

Only problem with that system is that it doesn't allow anyone to pay on the gate.

Juklie is the most knowledgeable and helpful member of staff in the shop in my opinion. Quite a good looker too!

But you will still need staff there for when (like my daughters did) your ticket takes ages to scan for some reason. It even took the staff memebr about 5 or 6 goes to get it to work.

Ever the opportunist - The Paul Wood shirts are made in Australia.

I think with the way the southstand is at the minute there is rarely a game you can pay on the gate, even so another idea would be to have 1 cash entrance

Not sure about last Sunday (there appeared to be a few gaps), but for every other league game so far the South has been sold out. The best way to manage numbers is by issuing tickets.

I didn't say that at all - I said that the shop are acting as intermediaries (which they are) & yes you are right it is up to the shop to ensure that something is "fit for purpose" (it's a shirt, you can wear it therefore it's fit for purpose. Being specific it identifies the wearer as a supporter of Warrington Wolves RLFC so even then is "fit for purpose" - the issues with ink run/cracking etc are quality issues in the appearance, not those determining the fitness of use as a shirt); however there is no point in standing at a counter shouting the odds at someone who is paid the minimum wage and has pretty much a set script to adhere to. As I said, if you have an issue with the finish & quality of an item, contact the manufacturers direct, you are much more likely to receive recompense and "compensation" from them than you are from a shop who are only legally obliged to exchange/refund if an item is "not fit for purpose".

That is not correct under English Law. The definition of "fit for purpose" would be argued but the courts would more often than not come down on the side of the consumer.

Your argument of "it can still be used as a shirt despite colour runs and cracking" would not hold water as there is a material failing in the garment.

Do you work in the shop ?

To be honest I'm not really bothered. I went in to exchange my son's shirt and although they did try to resist within a minute or so they agreed to without the requirement for either party to get irate.

However there may be people less informed reading your posts who act upon your poor advice and buy the "set script" from the sales-persons and decide to contact ISC direct. I would like to hear from one person whom ISC have replaced their shirt for them.

As for "fitness for purpose" under the Sales of Goods then this was in inverted commas as it was not the full description as Sales of Goods also relates to Satisfactory Quality (previuosly merchantable quality) which takes account of durability, price paid and minor defects. Your interpretation of fitness for purpose as "it's a shirt you can wear it" is laughable.

Even Captain Kirk got no joy from the Federation and had to contact the suppliers. The Federation said "it still functions as a shirt".

Why would you contact the manufactuerers at a cost to yourself, when you can visit the retail branch you purchased the product from and exchange the product?

It's the clubs responsability to take up with the manufacturer, I don't think people are trying to be compensaited, they just want there top exchanging.

Usually I do find the correct page but on this occasion;

I was on the telephone,
I wasn't quite sure what the score was with it being a cup game,
My hands were full with my wallet and a hoodie.

All in all I was in no mood to do a job which could easily be done by the bloke behind the turnstyle.



As relying on the turn style operators to find the right page for everybody, slowing everything down. I wouldn't be so sure. Last week against Catalan I watched a man struggle to decide which was the right page to turn to in his season ticket, and spend at least a minute having various conversations etc with his friends about which one to present. All this despite the fact it was tipping it down outside and he was delaying everyone.

TBH i rip my voucher out at home and just take the voucher, alot quicker and prevents me from mislaying my season ticket.