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| Well I'm gonna go down without a ticket anyway. In the unbelieveably unlikely event of it selling out I'm gonna spend my £19 admission money on ale while watching the match in the Rodney then watch the LLS trophy presentation for free via the gaps in the corners.  |
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| International Chairman | 19907 | No
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| Quote ="The All New Chester Wire"Mathers' pass not intercepted and we score, it may well have gone to extra time....'"
It would have been a travesty if we would have nicked that one. |
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| Quote ="Wires71"Oh dear. I tried to buy 3 North stand tickets online on Monday without success. Box office crashed every time I clicked confirm. I've checked my statement and I have 6 X £69 = £414 taken out...
Emailing the club now.
I suggest if anyone else had that problem they check their statement.
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| Quote ="Wires71"Mmmm that's not great. I can understand "mistakes" happen but to not communicate or apologise is not ideal. I've not heard back yet having said that I only emailed this morning.
If I don't have a refund by Friday I will be applying for a chargeback via my credit card issuer. Heaven knows what would have happened if I had paid with my debit card from my current account and had £414 debited in error...'"
Hopefully come friday I will have my money back and will be able to laugh about all this. I think for the next match, I will phone or queue!
Ian Powell is retail and ticketing manager so I have emailed him too. If I get a response I shall let you know.
I also second your debit card comment! |
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Can we not have a thread which is "post here if you have been affected by the ticket problems". I'd like to see the scale - whether it's just a handful or a lot more.
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Just had a good email from Ian Powell who explained all refunds will be made today.
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| Player Coach | 1605 | No
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| Quote ="Wires71"Just had a good email from Ian Powell who explained all refunds will be made today.'"
Can I be a bit cheeky and ask you to PM it to me please? I have sent him an email but I am yet to have a response!
I would preferebly like him to confirm the amount too! |
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Shame it's gone a bit Ben Cross. Hopefully the new ticket office stuff being added as part of the re-furb will help prevent this happening again.
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Has this impacted on the 'sold-out' situation?
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| Quote ="getdownmonkeyman"Has this impacted on the 'sold-out' situation?'"
I'm inclined to say no. I received one email stating I had my two tickets. I don't think the other 10 transactions fed through properly and although they charged us, it didn't allocate tickets.
I am only assuming this. Ian Powell is ticketing manager so may be worth an email/call |
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| International Chairman | 13723 | No
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I placed two orders on Monday - one for 3 tickets (£54.50) and one for 1 ticket (£18.50). That is what is shown in my order history, but I have checked my credit card today and it is showing TWO charges for each order. So I am £73 down until I get a refund.
What is the email address I need to report this to?
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| Feb 2015 | Feb 2013 | LINK |
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Went online Monday
Site 'crashed' 3 times so rang club. They told me I'd bought 3 lots of tickets.... told them I only wanted 1 lot and they said they'd cancel the other 2 lots.
Just checked credit card statement & 3 ticket purchases have been charged but I've not had 1 single confirmatory email from club for tickets.
I don't live anywhere near Warrington so can't just pop down to club to sort out, so can someone please PM or post on here what Ian Powell's email is, thanks.
CHAOTIC AND UNACCEPTABLE!
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| Player Coach | 1605 | No
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| Jan 2009 | 16 years | |
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Firstly Ring 01925 248880 and choose option 5. Best to talk to someone incase things have changed.
Second email Ianpowell@warringtonwolves.com He's the ticketing and retail manager but I have a feeling his email is a generic one. Good luck in getting a personal response via email!
If you dont have a confo email I'd definatly ring up and ensure you have tickets!
Ian's generic email is as below (Including poor Grammar, which, considering its an official email for a club based mistake is a bit poor! Don't mind it on forums at all, but when it's supposed to be professional it's a bit of a p!ss take)
Thanks for your email
On Monday, the company that provide our website, their server went down for a few hours, which is where all the problems started
Normally this wouldn’t be a major problem due to the amount of internet traffic we have at that time, however with all the sales
due to tickets for the playoff’s it has caused us some problems
We spent most of yesterday sorting out all the duplicate orders and we will be processing all refunds today
Please be aware that this make take a few days to go back into your account
Our apologies for any inconvenience that this may have been caused
Regards |
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Firstly Ring 01925 248880 and choose option 5. Best to talk to someone incase things have changed.
Second email Ianpowell@warringtonwolves.com He's the ticketing and retail manager but I have a feeling his email is a generic one. Good luck in getting a personal response via email!
If you dont have a confo email I'd definatly ring up and ensure you have tickets!
Ian's generic email is as below (Including poor Grammar, which, considering its an official email for a club based mistake is a bit poor! Don't mind it on forums at all, but when it's supposed to be professional it's a bit of a p!ss take)
Thanks for your email
On Monday, the company that provide our website, their server went down for a few hours, which is where all the problems started
Normally this wouldn’t be a major problem due to the amount of internet traffic we have at that time, however with all the sales
due to tickets for the playoff’s it has caused us some problems
We spent most of yesterday sorting out all the duplicate orders and we will be processing all refunds today
Please be aware that this make take a few days to go back into your account
Our apologies for any inconvenience that this may have been caused
Regards | |
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| International Chairman | 13723 | No
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| Aug 2023 | Apr 2016 | LINK |
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Phones not getting answered now! Have sent Ian an email, hopefully that does the trick.
Hopefully some lessons will be learnt from this to avoid a repeat...
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| Player Coach | 553 | No
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| Jul 2006 | 18 years | |
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| Feb 2015 | Feb 2013 | LINK |
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Also just sent an email
Not happy with this, God knows what will happen for the next round or even the final (if we get there)
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| Club Owner | 7605 | No
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You would hope that if we are lucky enough to reach the Grand Final then the club would have the Seetickets and Gigsandtours platforms made available for the processing of on-line orders.
However remember back a couple of months and there was much dissent on here that the tickets for the Aus v NZ Four Nations match were sold through these outlets rather than the club's own website. To think that lots on here questioned the legitimacy of these websites in comparison to Wolfware-online.
I wonder how many of the orders they got were from season ticket holders? It would have been better to allow for ticket purchses made during the two weeks they were on sale prior to the date being confirmed to have been cancelled/refunded if the date when set had been in-convenient. That said I was always going to attend but still ended-up queing with numerous other season ticket holders on Saturday morning; I accepted the hour wait as being of my own making.
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| Rank | Posts | Team |
| Player Coach | 14177 | No
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| Jun 2006 | 19 years | |
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| Jan 2025 | Jan 2025 | LINK |
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| I have had 2 replies from Ian Powell with the last one confirming the refund amounts in detail. I am very pleased with his help, in fact I could not have wished for a faster response.
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| Player Coach | 1605 | No
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| Jan 2009 | 16 years | |
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| Nov 2024 | Oct 2024 | LINK |
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| Quote ="Wires71"I have had 2 replies from Ian Powell with the last one confirming the refund amounts in detail. I am very pleased with his help, in fact I could not have wished for a faster response.
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