Why should I go and get it?! Do you know where I live?! Didn't think so! If they had called back when they said I'm sure the issue would've been resolved satisfactorily. The fact is wasn't is the disgrace!

Why can't they send out all orders together? Surely it can't be too difficult.

Three of my friends seasons tickets didn't arrive in time. The solution go to the stadium, mention it comp ticket.

ROCKET SCIENCE

I did find it rather strange that only one of the two outlets was open in the main stand, you'd like to think this was staffing issues rather than what will be the norm.
Also they definately need the four pint holders you used to get at the Willows.

my mate lives in Heywood so we went before kick off on the day of the game to pick it up, he had phoned but couldn't get through so he decided best thing was to go before kick off, mine didn't come until Wednesday and I had been paying since June. The easiest way is to communicate with the club is via facebook or twitter, they tend to reply very quickly to the questions on there because people can see it.

That is too much common sense!

I have in the past been told by the club shop they will phone me back- they never do. I am convinced the are under orders to not phone back to save phone costs, and they (us) will phone back

well in the past the club have always phoned me back be it the shop or the marketing office, perhaps it is how some people are on the phone when making the first call, just a suggestion.

So the club shop shouldn't ring people back if they don't like their attitude? Come on Pev get real.

I phoned on Wednesday to say my ST had not arrived.
I got a call back later that day to tell me what to do if it had not arrived by Friday.
Ticket arrived Thursday so panic over but overall I was very happy with how it was handled.

I am saying they shouldn't phone them back but human nature dictates what will happen, unless we have a trained staff who can take the crap some people give some calls will not be made, it is not a call centre, and I bet the staff are only on minimum wage and not paid to take crap. But they are the public face of the club and it is by their actions that the club is judged, perhaps the club need to look at this and try and sort it.

I purchased two season tickets in Jan - chose the ''last two'' on N row W3
I received one the week before the match and spent days chasing the other - again no one ever rang back. Finally got past the ridiculous phone sysyem by going for the operator option and got Stuart who was very helpful. Arranged to collect ticket on Friday before match. When I got to the shop and received my tickets I found they were for A row. I asked where were my bought tickets and was told they had sold them to someone else and so re located me. I refused to accept this and Stuart went somewhere and came back with two more tickets on N row about 6 seats from the previous ones - so much for the last two!!!. At the stadium I found the row was practically empty.
A long rant but I think this is the reason we are not going any where a complete shambles in the running of the club and it must filter down to the players so they have no reason to have a team spirit.
If Dave Tarry is responsible for the running of the club's day to day admin he wants relieving of the job.

This shouldn't be an issue though. We can't sell more than 1500 season tickets surely, how hard is it to get them printed up and sent a month before the season?

At least at United they can point out they've got 50,000 of them to process.

yes but United have a closing date of two months before the season starts, Salford had no cut off date so tickets were being sold on a daily basis, perhaps it costs more to print off individually and they wait until they have a set number before doing a print run, only a suggestion.

fam guessing thease season ticket cards are just ur standard cards with bit of graphics an a bar code on the back, now i no colleges when enrolling you have the same cards an simply have a machine next to them that prints everything or at least a template with your picture on.

do not no what the club do they must send the details off for someone else to do. think they would be more efficient with doing it them selves

They run a card through a printer in the shop.

I know as I lost my original

I think it's more a case of people not having their sh*t together as usual. One of the lads has had his money taken but there's no record of him either being a season ticket holder or on their DD scheme. You have to expect a small number of problems but even in my small circle of mates there have been umpteen issues.

That was an absolute disgrace. He's not been coming for long either so he's got every right to wash his hands of the whole thing.

any one got their free goodie bag yet by any chance

Taken from the club Facebook page:

Although some of you already know this, supporter packs are now available for collection for the Club Shop! Look great! Those who have already collected seem to agree! Apologies for the slightly late post on that - death by meeting... /Steve

What about my turf?

Come on Daz, we've got three "last ever" games to play on there, first.

What is in these supporter bags?

Not extra supporters that's for sure

Judging by the photo, a pin badge, scarf, keyring and lanyard.