There are however some who simply arent worth the effort.

Maybe so, but they do try and plicate them all the same.

Quote ="jesus-is-coming"jotbin.com/articles/2007/01/14/populationattendances Here you go smokey whilst your ranting about towns pop and so on jotbin.com/articles/2006/01/11/p ... ttendances Knock yer self out lad'" Great news, its a good job that Sky pay for broadcast rights on the basis of attendances as a percentage of population and sponsors and the amount of money brought in are all based on attendances as a percentage of population not just on the amount of people and the amount they spend. Thank God for that, for a moment i thought that we lived in a world where absolute figures took precedence and Leeds turned over about 4 times more than Castleford even though their attendance/population ratio is only a 6th of that of Castleford and you couldnt wander down to the bank manager and produce a spurious statistic on attendances as a percentage of population and he couldnt hand you over big bangs of money. Phew.............

Quote ="jesus-is-coming"jotbin.com/articles/2007/01/14/populationattendances Here you go smokey whilst your ranting about towns pop and so on jotbin.com/articles/2006/01/11/p ... ttendances Knock yer self out lad'" Great news, its a good job that Sky pay for broadcast rights on the basis of attendances as a percentage of population and sponsors and the amount of money brought in are all based on attendances as a percentage of population not just on the amount of people and the amount they spend. Thank God for that, for a moment i thought that we lived in a world where absolute figures took precedence and Leeds turned over about 4 times more than Castleford even though their attendance/population ratio is only a 6th of that of Castleford and you couldnt wander down to the bank manager and produce a spurious statistic on attendances as a percentage of population and he couldnt hand you over big bangs of money. Phew.............

not really

So big business do not go out of their way to try and resolve complaints? Oooook. Maybe not in Smokey world. But back in the real world they do.

Seeing as you liked to quote figures all the time especially your guessing how many people live in cities which actually aren't cities by the way but as you are richard lewis and I claim my 5 dollars we will over look that for the min,the question is why aren't your biiiig clubs really grabbing the rest of the percentage of crowds as suppose to how whitehaven have a very impressive percent.

Also how come the big clubs like wigan and leeds not keep hold of the youngsters they have at there grounds from age of 6 to 16 but the min they have to pay full price vanish from the face of the earth?

If the game was truely growing shouldn't leeds and wigan have 30k plus on by now?

They just seem stuck on the same 13-16k figures is it because of poor health conditions in these places and a high teenager death rate or as one old fan dies a new one is re incarnated?????

Lets spin them numbers lad

I never said they didn't, or that they weren't. I simply disagreed that they had the same value, as they don't.

Big businesses invest more time in getting their happy customers to spend more with them, and less time getting unhappy customers to pay what the happy customers are already paying.

Yes, some companies will actively try and avoid some customers/potential customers never mind address their complaints or even (as would be the analogue to RL and you) reposition there business to attract them.

Ok Smokey again in your world they "may" do that. In the real world companies generally dont try and avoid customers. Mainly due to the fact that...well...they are customers and they are the reason why they are in business.

Avoiding customers = Bad

Resolving complaints for customers = Good

Hope that helps.

This is true. And the ones that don't don't exactly invest that much time in the ones that complain yet don't spend.
They focus in the ones that are happy with what they're offering and try to give then more of it.

Big business understand that unahappy customers tell on average 10 people that they were unhappy and happy people tell 3 why they were happy. Resolve a complaint for a customer and they tend to be more loyal and happy than the previous happy people from mchappyshire. So they invest in resolving complaints and improving service on that back of this so people wont complain in the first place.

I dont know what on earth you are talking about here. So ill just try and re-iterate for you. 5% of the near 800k people in Leeds paying £20 to go to headingley is better than the entire 37k population of Castleford paying £20 to go watch Castleford. This is because attendances as percentages of population are irrelevant useless nonsense.

Just to highlight how irrelevant and useless they are, to match Castlefords percentage of 14.45, out of a population of 800k Leeds Rhinos would need an average 115600. There are only two stadiums in the entire world which can fit that many people in. One in India and one in North Korea. Even if we use the Main Urban subdivision population that whatever you linked to uses (though god knows why) Leeds would still need to average over 64000 people to match Castlefords 5421 on the statistic you quoted.

Paul Avins, a very successful business coach and multi-millionaire, who runs business seminars and writes books to help improve business results, would disagree with you massively. I think I'll take his word over yours.

He didnt make his money from avoiding customers.

Quote ="a.n Other"Ok Smokey again in your world they "may" do that. In the real world companies generally dont try and avoid customers. Mainly due to the fact that...well...they are customers and they are the reason why they are in business. Avoiding customers = Bad Resolving complaints for customers = Good Hope that helps.'" attracting the wrong type of customers, very very bad. You ask Burberry if your right. Whilst you are at it, you can ask Cartier why they pay truckloads to sponsor a Polo event yet wouldnt part with a few hundred thousand to reach hundreds of thousands of RL fans every week. (its ok i can tell you) www.thisislondon.co.uk/news/polo ... 92849.html

Quote ="a.n Other"Ok Smokey again in your world they "may" do that. In the real world companies generally dont try and avoid customers. Mainly due to the fact that...well...they are customers and they are the reason why they are in business. Avoiding customers = Bad Resolving complaints for customers = Good Hope that helps.'" attracting the wrong type of customers, very very bad. You ask Burberry if your right. Whilst you are at it, you can ask Cartier why they pay truckloads to sponsor a Polo event yet wouldnt part with a few hundred thousand to reach hundreds of thousands of RL fans every week. (its ok i can tell you) www.thisislondon.co.uk/news/polo ... 92849.html

Quote ="SmokeyTA"attracting the wrong type of customers, very very bad. You ask Burberry if your right. Whilst you are at it, you can ask Cartier why they pay truckloads to sponsor a Polo event yet wouldnt part with a few hundred thousand to reach hundreds of thousands of RL fans every week. (its ok i can tell you) www.thisislondon.co.uk/news/polo ... 92849.html'" So a chav couldnt by a Cartier watch? Have they stopped selling to people?

Quote ="SmokeyTA"attracting the wrong type of customers, very very bad. You ask Burberry if your right. Whilst you are at it, you can ask Cartier why they pay truckloads to sponsor a Polo event yet wouldnt part with a few hundred thousand to reach hundreds of thousands of RL fans every week. (its ok i can tell you) www.thisislondon.co.uk/news/polo ... 92849.html'" So a chav couldnt by a Cartier watch? Have they stopped selling to people?

no but if chavs can buy a Cartier watch rich people dont want them.

Cartier price their watches accordingly. If someone can afford one, they will sell them one.

Not sure where you've got then figures, and I aren't in a position to dispute them so I won't.
But...
Of the people that complained, how many had a legitimate complaint? And how many had their issue resolved and still complained? The effort used into resolving these issues (that ultimately don't get resolved anyway because the customer can't be made happy no matter what) isn't worth it to most companies.

That isn't me saying companies don't or shouldn't work on complaints. Just they shouldn't invest much time on insolvable issues for customers that probably won't spend that much anyway. If they concentrate on what makes the customers happy, then even if they do tell less people that they're happy, as long as there are MORE of them it doesn't matter.

I never said did.

Most big companies have massive customer care/complainst departments who try and resolve all complaints that are escalated to them Yes from time to time you may get customers such as Smokey who would not be happy regardless of what solution you proposed. But even if the complaint isnt justified, it will still be recorded and people will look at the reasons for the complaints and try to put meassures in place so they dont happen again. Most companies actually spend very little on their loyal customers. These are the type that are happy with their lot, dont want anymore than they already have.
But as this is a thread drift - back to the point - I would much rather Lewis was still in charge of the RFL rather than Woods and Rimmer. Sorry to see him go.

In 2001 the RFL lost 1. 9 million
In 2010, the RFL reporte the 8th straight year of Profit.

Regardless of what you think of him and his policies, he did a sound financial job with the sport.

I expect a reversal back to the "good old day" will make some on here happy, but it will be a brave replacement who tinkers with a profitable model........
I see London gone from SL by 2015.....and maybe another club as well, reverting back to 12, with TV money increased accordingly and then by 2016, HKA bitching again because they wasted money on a crocked Money Bill Williams and their fans keep on drifting away...

Is this fact or assumption? Because to me it is complete and utter rubbish. No big business is happy with their lot.

And again, you have confused "not investing as much time" as meaning "not investing any time". I never said that. Big businesses invest more time in getting their current happy customers to spend more, which is why they bring out more products and more expensive products. No customer is forever loyal, and any business that ignores them to concentrate on constantly complaining customers has built a poor business plan.

It's a fact. take sky for example. What offers do they provide to loyal customers compared to new ones? The only time they will offer any sort of deal is when you ring to cancel or complain. Then they will look at reducing costs etc. I haven't said that business ignores loyal customers for the ones that complain. But they do spend time and money trying to resolve complaints then they do keeping existing customers happy. They don't just "avoid" them as you or Smokey stated previously.

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although how the thread drifted this far without moderation is a mystery...