Got approached by ky to change from virgin. The savings were around £30 a month to have everything through them. Signed up and within a month they out up their prices so the deal they offered me was now not what I was been charged. All they said when I called was 'it's in the terms n conditions'

Now I'm sure it is but how can they offer something only to go back on it straight after.

Whilst I'm still saving I am not happy. If I wanted to cancel would I have to pay up 12 months?

Don't take c**p from them. Be tough with them.

Call them and say you're going to cancel, for the reasons you've outlined; they'll put you through to the 'cancellations team' - this team has authority to incentivise you to stay; they'll definitely offer you some freebies if you tough it out. I got a free 1tb Sky+ box and a multi-room subscription - result!

Speaking of Sky, is it true that to receive a 3d channel you have to subscribe to ALL the Sky packages. I have just bought a 3d telly and someone sprung this on me today

<scratch that - I thought you said 3rd telly, not 3d!>

You failed to read the small print, that is your fault not Sky's

There are such things as unfair contracts and perhaps more pertinently (possible) misrepresentation. [uIF[/umisrepresentations were made to the OP when he was sold the package (and in my experieience of certain industries, of which this would be one, that is highly likely) then the OP perhaps could argue that those oral representations were instrumental in his signing the agreement and he relied on them as being a true representation of the contractual terms.

Sadly, True.
As I understand it, the reason being is that they only have the one 3D channel, so if they say show some sports event in 3D, then that is normally followed by a 3D movie, and they struggle to differentiate as to who has subscribed to what service, Sports or Movies, so only currently availabe to those who have both.
I have been informed that they are planning a 2nd 3D channel, one to be dedicated to Sports, the other one to Movies. So then, us sporty types will have access. I'm not sure of the time frame, though.

Similar here.


Had a moan, threatened to quit, and received an extra multiroom free, together with free HD.

I doubt a clause allowing a company to increase their prices will be seen as an unfair contract when the maximum length of that contract is one year.

So you seriously consider that one month into a contract, it is reasonable and fair for one party to the contract to arbitrarily alter the terms of the original contract?

Sky always put there prices up at that time, I don't have a Sky contract to look at but I wouldn't be surprised if it had a time frame worded in to the contract, the OP has been unlucky time wise.

Orange did the same to me last year, not one month into a contract but 11 months into a 24 month contract they actioned a clause in their standard terms that allows them to up their rates if the Retail Price Index is not to their satisfaction in October of any year, they hadn't acted on that clause for three years previously but obviously felt they could get away with it in 2011, so they did.

I'm not with Orange now, obviously.

everything that is on sky is on the internet free. (allegedly so i believe)

I did not look at the small print, but then again, who does?

I was going to go down the cancellation route, but would I not be liable for the remaining months of the contract (about

? If that is so, then I have nothing to bargain with.

I took out the deal totally based on the price given to me. For them to change that so quick is surely false advertising.

Well maybe now would be a good time to read it, so you (and we) know exactly what it is you have agreed to, instead of all guessing round the houses?

his forum needs a like button

Is it his?

sorry, I obviously missed the announcement where Sky declared they were no longer a business and had become a charity?

And as if by magic...

Don’t know if you’ve already sorted this, but I wouldn’t cancel.

If this was me, I would contact my bank first and tell them to only pay the amount I initially agreed, I would then email SKY, (not much point in arguing over the phone at this point), advising them what I have done and why, informing them that as far as I’m concerned this is the terms of the contract which I agreed and would honour my side and expect them to do the same. Give them all the contact details they’ll need, and expect a call (see I’ve saved you money already

) be polite but firm, record the name of whom you have spoken to and when. Follow up all calls by email, stand your ground but keep paying your agreed amount. Good Luck.

If you did, you'd be fibbing, since at this point, you've still not read the contract, and so can't make any claims to Sky what the terms are, because you don't know, and still can't be arrsed (apparently) to find out.

Also you can't tell the bank to "only pay X", they won't do it.

I haven’t done anything about this, I said what I would do, couldn’t I change the Direct Debit to Standing order? Failing that I’d cancel the DD and make payments by Cheque.

In October last my Daughter upgraded her phone (albeit the contract was in my name) at Carphone Warehouse, she was told by the shop assistant, if she wasn’t happy with anything she could give the phone back, cancel the contract, and simply walk away, which due to network issues with O2 at the time, she tried to do just that, taking out a new contract with Vodaphone (direct) in her own name (yeah before cancelling the old one

). When she took the first phone back to Carphone Warehouse the shop assistant said ‘Yeah that’s fine, but I have to get a manager to authorise the cancellation’. Manger came along and said ‘Cancellation policy only applies to ‘new’ contracts/phones and not upgrades therefore she couldn’t cancel. It says so in the terms and conditions on the back’. (which it did).

Now with two phones and two contracts, the fun began, we cancelled the direct debit and emailed them saying we had cancelled and why, also stating that we did possibly owe one final payment from the previous contract if they advised us how much we would be happy to pay it, eventually after several emails, a nice lady phoned she agreed that my daughter had been told incorrect information and although their policy is you cannot cancel on an upgrade, it was their fault due to poor communication and lack training that their shop assistant gave her the wrong info, and as a gesture of good will they would on this occasion cancel the O2 contract, wipe off the outstanding balance from the previous contract, apologised for the inconvenience and hope that we’d return to them when the contract is again up for renewal.

difference is, you leave Sky, where do you go? (assuming you want Sky sports etc.)

I never said about leaving, I said honour the contract that they believed that they'd agreed.

I only used the phone saga to illustrate if you are told one thing but the written contract says something else, be firm stand your ground and you can win.