Quote ="rover49"E-bay is ok until something goes wrong. I sold an item valued at £160 new that was a few months old and had only been used a couple of times, it was in very good condition. The buyer paid £60 plus postage. After I sent it he sent me an e-mail saying it was not as described and he wanted his money back, preferably by direct payment to him, which I refused. He took it to e-bay and they asked me if I was willing to accept it back, I said no as it was exactly as described. Not long after, I received a post from e-bay saying they had found in his favour and had refunded his money and he was to send me the item back. I contacted them to complain about the decision and they refused to change it, so I closed my Paypal down so they could not take the money back from me.
About a week later the item came back and was NOT the one I had sent, in fact it was knackered, I complained to e-bay, who still have not responded to me andy they keep sending me demands for £70. After lots of dealings with honest sellers and buyers, I have lost faith in them and will probably not use again.'"
I had a similar problem with a reel I sold a couple of years ago. Sent a mint reel out, got an old knacker in return. Buyer was up by one free reel. That's why I now put hidden security marks on any item of value. I've subsequently had one try it on, when I let him know it was security marked, I never heard from him again.
Can't you compare photographs of your original and the returned items?